Patient Service Representative

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Full Time Clerical Chester, VA, US

9 days ago Requisition

Step into a role that puts patients first.

Virginia Oral & Facial Surgery is looking for a motivated Patient Service Representative
to join our team. Our culture fosters family, purposeful work, individual accountability, and execution. We're looking for a self-starter interested in working in a fast-past and dynamic oral surgery environment to help promote exceptional patient service. This role is responsible for creating a positive patient experience and building a positive work environment.
Professional proficiency in both English and Spanish is required.

• Confirm and update patient identification, demographic, and insurance information.
• Prepare patient charts and documentation for upcoming appointments.
• Perform all check-in and check-out functions, including collecting necessary information and payments.
• Obtain patient consents/authorizations and process insurance pre-authorizations and referrals.
• Answer incoming calls promptly, document messages, and route inquiries to appropriate personnel.
• Schedule, reschedule, and coordinate patient appointments as needed.
• Maintain accurate and organized medical records.
• Support overall front-office operations and assist with other duties as assigned.

• Two (2) years of customer service experience, required.
• Proficient in Spanish.
• Experience with oral surgery or in a medical or dental practice, preferred.
• Knowledge of insurance processes, preferred.
• Ability to multitask.
• Excellent verbal and written communication skills.

• Ability to lift 25 pounds.
• Prolonged periods of sitting.

• Medical, dental, vision with employer contribution
• Life Insurance
• Flex-spending Accounts
• Dependent Care Accounts
• Paid Time Off
• Paid Holidays
• Training Programs
• 401K Retirement, with employer contribution