Front Office Manager

Level: Experienced

Job Location:

Chester, VA 23836

Position Type:
Full Time

Education Level: Not Specified

Salary Range: $17.00 - $18.00 Hourly

Job Shift: Any

Job Category:
Hospitality - Hotel

Job Title:

Front Office Manager

Company:
Shamin Hotels

Department:
Operations

Reports To:

General Manager and Assistant General Manager

Supervision:
Front Desk Agent, Reservationist, Night Auditor

Pay Structure:
Paid Bi-weekly

The Front Office Manager is responsible for ensuring timely and accurate customer service, scheduling shifts, and supervising front desk personnel. The front office manager facilitates training and supports front desk staff, handling complaints and specific customer requests, managing the reception area, enforcing hotel policies, and ensuring guest services are exemplary. Applicants should have experience in the hospitality industry and demonstrate a commitment to customer service.

• Supervises Front Desk staff: hiring, firing, performance evaluations, training, and development.
• Maintains standards of guest service quality.
• Achieves budgeted revenues and expenses and maximizes profitability related to the guest services department.
• Contributes to the profitability and guest satisfaction perception of other hotel departments.
• Develops short-term and long-term financial and operational plans for the guest service department, which relate to the overall objectives of the hotel.
• Increases the level of guest satisfaction by delivering an improved product through employee development, job engineering and a quality image.
• Manages the reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling by employees.
• Maintains procedures for credit control and handling of financial transactions.
• Maintains procedures for the security of monies, guest security, and emergency procedures.
• Receives department-related guest complaints and ensures corrective action is taken.
• Schedules staff according to labor standards and forecasted occupancy.
• Ensures cross-selling of other Shamin Hotels by hotel staff.
• Knows and complies with all company policies and procedures about this position and its duties.

• Team Up:
  Be Golden, Collaborate and Help Others Succeed.
• Own It:
  Be a role model, Embrace Responsibility, and Keep Learning.
• Passionately Serve:
  Be Positive, Care Deeply and Create Memories.

• Bachelor’s Degree and/or extensive experience in a hotel or related field required.
• 3+ years of hotel brand experience preferred.
• Strong financial knowledge required.
• Must be able to work with and understand financial information and data, and possess basic mathematical skills
• Reading, Writing, Basic Math
• Knowledge of Brand systems preferred.

Are you someone who values teamwork, takes ownership of your role, and is passionate about serving our guests with warmth and hospitality? Shamin Hotels invites you to join our team! Whether you're greeting guests with a friendly smile, assisting them with their needs, or going the extra mile to ensure their stay is nothing short of perfect, your dedication to service excellence will shine through in everything you do.

We are seeking candidates with a wide variety of knowledge, skills, and experiences to contribute to our continued success. Whether you're a seasoned professional or just starting your career, we have opportunities for you to grow and excel with us!

At Shamin Hotels, we're not just in the hospitality business; we're in the business of creating unforgettable experiences for our guests. As a family-owned and operated company based in Central Virginia, we take pride in providing exceptional service and fostering a welcoming atmosphere for travelers from near and far. If you're someone who thrives on positive interactions and is passionate about making every guest feel valued and appreciated, we want you on our team!

For years, we've been dedicated to providing exceptional service to our guests while nurturing the talents and ambitions of our team members. If you're looking for a company where you can…