Hotel Front Office Supervisor-Candlewood Chester

Candlewood Suites, the new award winning sparkling gem in Chester, is looking for a front office supervisor to join this exceptional team. This is a great opportunity to get in with a growing company with plenty of upward mobility/opportunity for advancement. Quarterly bonus potential is also included. Our vision is to become the premier hotel development company with a concentration in Virginia, committed to excellence through strategic development and continued innovation in the hospitality industry.

Guided by our core values, we will exceed the expectations of our guests and members and enhance the value of our partners' investments.

Candlewood Suites, the new award winning sparkling gem in Chester, is looking for a front office supervisor to join this exceptional team. This is a great opportunity to get in with a growing company with plenty of upward mobility/opportunity for advancement. Quarterly bonus potential is also included. Our vision is to become the premier hotel development company with a concentration in Virginia, committed to excellence through strategic development and continued innovation in the hospitality industry.

Guided by our core values, we will exceed the expectations of our guests and members and enhance the value of our partners' investments.

Candlewood Suites, the new award winning sparkling gem in Chester, is looking for a front office supervisor to join this exceptional team. This is a great opportunity to get in with a growing company with plenty of upward mobility/opportunity for advancement. Quarterly bonus potential is also included. Our vision is to become the premier hotel development company with a concentration in Virginia, committed to excellence through strategic development and continued innovation in the hospitality industry.

Guided by our core values, we will exceed the expectations of our guests and members and enhance the value of our partners' investments.

Our mission is to provide the ultimate guest experience through exceptionally talented associates committed to providing true hospitality. We do this by providing support, training, and growth for our team members while being fiscally responsible to our owners and investors.

The Front Office Supervisor plays a pivotal role in ensuring the smooth and efficient operation of the front desk and guest services within the organization. This position is responsible for overseeing daily front office activities, managing staff performance, and maintaining high standards of customer service to enhance guest satisfaction. The supervisor acts as a key liaison between guests and various departments, resolving issues promptly and ensuring a welcoming environment.

They are also tasked with training and mentoring front office personnel to uphold company policies and procedures. Ultimately, the Front Office Supervisor contributes significantly to the overall guest experience and operational success of the establishment.

• High school diploma or equivalent required; associate or bachelor’s degree in hospitality management or related field preferred.
• Minimum of 2 years experience in front office operations within the hospitality industry.
• Proven supervisory or team leadership experience in a customer service environment.
• Strong knowledge of front office procedures, reservation systems, and property management software.
• Excellent communication and interpersonal skills.

• Hotel experience required.
• Experience with specific property management systems such as Hotelkey.
• Certification in hospitality or customer service management.
• Multilingual abilities to assist a diverse guest population.
• Demonstrated ability to handle…