Regional Learning Manager , Grocery Shared Field, WWAF

Process Improvement Specialist II

Are you passionate about driving operational excellence and continuous improvement? Join our Worldwide Amazon Fresh (WWAF) team as a Process Improvement Specialist II, where you'll analyze performance metrics, implement process improvement initiatives, and develop learning strategies across multiple Grocery Fulfillment Centers and Sub Same Day-Grocery stations. You'll partner with senior leadership to drive data-driven solutions that enhance associate performance and operational efficiency.

Key job responsibilities:

• Drive site performance through deep analysis of metrics, providing actionable insights and solutions to leadership teams
• Lead and optimize new hire onboarding processes, including trainer program management and training delivery
• Develop and implement learning strategies to improve operational efficiency and associate development
• Partner with senior leadership to drive performance improvements through data-driven decisions
• Monitor and enhance training effectiveness across multiple processes and roles
• Provide coaching and mentorship to site leadership on learning and development best practices
• Develop reporting mechanisms that measure the effectiveness of training, to aid in assurance and process improvement.
• Maintain close relationships with internal and external stakeholders, understanding our highest priority execution pain-points and opportunities, which will translate into learning solutions that improve performance
• Demonstrate excellent people management and learning facilitation skills.
• Work cross functionally across both Grocery Fulfillment Centers and Sub Same Day-Grocery stations.

A day in the life:

As a Learning Regional Manager within our Worldwide Grocery Learning team, your typical day will include analyzing performance metrics, leading Weekly Business Reviews, and meeting with site leadership to drive grocery-specific improvements. You'll spend time coaching managers and supervisors, auditing new hire orientations, and ensuring ambassador programs run smoothly across multiple locations. Regular collaboration with your NA-based L&D colleagues and manager will keep our initiatives aligned globally.

The role will require frequent travel between sites, and you'll often find yourself problem-solving with stakeholders at all levels to enhance learning initiatives and site performance.

About the team:

You will be joining a dynamic team that supports Amazon Fresh FCs and SSD-G sites in NA in NA. We're a close-knit group of Learning professionals, each bringing unique insights to our shared mission of developing talent and driving operational excellence in grocery operations.