Business Development Representative - Recovery

Business Development Representative – Recovery (Iron Bridge Recovery Center, Chester, Virginia) About the Job

The Business Development Representative is responsible for growing the facility’s lines of service and levels of care by developing and retaining referrals from professional referral sources across various account types. The role represents the facility to the public, hosts visitors, and uses creative approaches to grow the reputation among professional referrals.

• Develops and implements business development programs in consultation with the Director of Business Development (DBD).
• Maintains a schedule of primary sources including business, industry, EAPs, managed care of clients, physicians/licensed practitioners, and allied health professionals. Documents every contact in the appropriate Customer Relationship Management (CRM) system.
• Maintains current account information and business development referral/admission records and statistics, including the preparation of business development reports and materials.
• Develops and maintains new account relationships and markets; targets and creates new strategies for increasing business in highly competitive markets and increases the number of referral sources within the facility (e.g., physicians, social workers, discharge planners).
• Creates and maintains strong relationships with key referral sources and responds to all business development opportunities; ensures a designated number of targeted referral source contacts per week as set forth in a quarterly marketing plan.
• Develops and conducts community workshops, seminars, and facility tours to educate clients, families, community, and referral sources about programs, services and amenities offered by the facility, and identifies potential referral sources.
• Represents the facility at civic and professional functions, communicates the mission in all outreach interactions, and acts as liaison between the facility, referral sources, and the general public.
• Manages leads from referral sources and ensures an efficient admissions process for clients; maintains a collaborative working relationship with the Admissions Department.
• Collaborates closely with facility discharge planners, social workers, case managers, physicians, and management, as well as providing education staff to generate referral sources.
• Maintains current awareness of changes in the industry through self‑education, peer education and professional and community involvement.
• Attends scheduled department meetings to provide timely reports on month‑end reviews, client servicing schedules, customer sales forms and other reporting requirements.
• Generates face‑to‑face meetings and admissions activity per goal and documents in CRM in a timely manner.

• High school diploma or equivalent required;
  Associate’s or Bachelor’s Degree in Business, Behavioral Health, Marketing, or related field preferred.
• Two or more years of related experience in healthcare business development and marketing preferred.
• Good understanding of the local market and referral base.
• Organized with the ability to multitask and strong relational skills.
• Must be able and willing to work flexible hours, including evenings, early mornings and weekends.

Must have and maintain a valid driver's license and clean driving record, maintain automobile insurance coverage and have access to an automobile if required by the facility.

This position is onsite and is not a remote position.

This position is an individual contributor.

Iron Bridge Recovery Center offers a comprehensive benefit plan and a competitive salary commensurate with experience and qualifications. Iron Bridge Recovery Center is an Equal Opportunity Employer.