AAA Roadside Assistance Driver

Job Overview

AAA Chester Fleet is looking for dependable and empathetic individuals who truly love to help others. The role involves changing flat tires, jump‑starting car batteries, towing vehicles, and providing roadside assistance. Positions are available for Roadside Assistance Technician, Mobile Battery Technician, or Tow Truck Technician.

• Provide lock‑out, fuel delivery, battery jump‑starts, and tire change services using established guidelines and quality control procedures.
• Provide tow and recovery services using established guidelines and quality control procedures (Tow Truck Operator position).
• Sell and install car batteries (Mobile Battery position only).
• Communicate with members effectively to keep them informed and ensure their safety.
• Make sound decisions regarding the safe service of vehicles and accommodate member needs.
• Enter call information accurately into in‑truck technology, process payments, handle cash, and complete reports as required.
• Conduct vehicle and equipment inspections, ensuring all are in safe operating condition and meet all requirements.
• Ensure that fleet vehicle and all equipment are adequately secured at all times, including when the vehicle is not in use.
• Support AAA as needed by participating in special events (parades, television, radio, and social media) promoting the brand.
• Perform other duties as assigned.

• Must be at least 21 years old.
• Completion of a high school diploma or equivalent.
• For towing positions, must be able to obtain a Virginia Towing License.
• Possess and maintain a valid driver’s license for the state where you reside; maintain all state and local licensing requirements.
• Ability to pass a physical examination as required by the Department of Transportation and/or company policy.
• 3 years of experience in an automotive/mechanical environment, or technical school; or a minimum of 3 years of experience in a sales and/or customer service role (preferred).
• Lift and carry equipment weighing up to 75 pounds; bend, kneel and balance to change tires, inspect and push vehicles; and use hand tools to provide service.
• Satisfactory pre‑ and post‑employment screening results, including criminal, drug and motor‑vehicle screening.
• Operate passenger vehicles and light‑medium duty trucks (both manual and automatic transmissions) while primarily working from a service vehicle.
• Communicate effectively in writing, verbally, via email and using assigned technology such as GPS (Global Positioning Systems).
• Successfully complete required departmental training courses within 60 days of hire, and additional future department training as required.

• Competitive hourly rate of $21.00 to $23.50 based on experience and position.
• 10% shift differential for 2nd shift (adds $2.00/hour).
• Overtime and monthly bonus opportunities (potential additional $300‑$500 per month).
• Over 3 weeks of paid time off accrued during the first year of employment.
• 8 paid holidays per year.
• 401(k) plan with company match up to 7%.
• Health, dental, vision, and life insurance.
• Tuition reimbursement up to $5,250 per year and professional certification reimbursement.
• Complimentary AAA Membership (products & service discounts).
• Paid training, uniforms, and tools provided.

AAA operates in Washington DC and 13 states:
Connecticut, Delaware, Indiana, Kansas, Kentucky, Maryland, New Jersey, Ohio, Oklahoma, Pennsylvania, South Dakota, Virginia, and West Virginia. Primary residence must reside within the footprint of AAA Club Alliance Inc. operations.

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply.

It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.