Team Lead, Warehouse

Summary

The Operations Team Lead has general responsibility for coordinating and supervising all operational activities assigned to them on a daily basis. Under the direction of the Operations Supervisor, the Operations Team Lead is responsible for the supervision of the associates dedicated to the warehousing, receiving, and shipping of product in their area in a manner consistent with company service and cost objectives.

As part of the DSV team, associates are expected to meet company objectives in the areas of performance, safety, and quality and to comply with all corporate and site‑specific policies.

• Mentor and train new and existing associates in specific distribution activities to help achieve established customer demands.
• Train new and existing associates on current Standard Operating Procedures, which includes but is not limited to shipping, receiving, picking, and quality control.
• Assist in forklift operation and certification for new and existing associates.

• Supervise and coordinate unloading of inbound shipments, orderly stacking of product, and the picking and staging of outbound shipments in accordance with the highest possible levels of productivity; verify required inbound/outbound paperwork with drivers, ensuring all products are properly counted.
• Efficiently and accurately load orders according to the appropriate doors and trailers.
• All shipping/receiving/picking functions are processed as defined by the Standard Operating Procedures.
• Research discrepancies that may occur in the shipping and receiving process.

• Conduct yourself in a professional manner in appearance and communications at all times.
• Communicate with customers telephonically, electronically, or in person.
• Prepare required activity reports accurately and efficiently for site management.

• Ensure all product and/or orders are received or shipped correctly and accurately picked, using appropriate documentation.
• Verify products and/or orders meet quality standards, reporting any damages or discrepancies; stack, package, shrink‑wrap, and label product(s).
• Process all quality control functions as defined by the Standard Operating Procedures.
• Report inconsistencies and/or problems to the Operations Supervisor or Operations Manager.
• Participate in quality meetings.

• Knowledgeable of and compliant with relevant ISO standards that impact this position, department, and company.
• Execute all safety protocols and promote a safe work environment.
• Maintain cleanliness of the warehouse; keep a clean, neat, orderly work area and assist in security.
• Comply with all Standard Operating Procedures, corporate and site‑specific policies, safety rules, and OSHA/MSDS Standards.
• Participate in safety meetings.

• Direct the operations of the warehouse work team to achieve prescribed objectives.
• Assist associates and temporary labor in completing productivity sheets and accurately capturing production and payroll hours.
• Assist the Supervisor in maintaining a productive workforce.
• Participate in establishing work schedules and ensure they are correctly implemented.
• Assist the Operations Supervisor in ensuring associates handle product according to all prescribed quality procedures and guidelines.

• Participate in department meetings.
• Initiate action to prevent non‑conformities relating to product, process, and quality system; identify and record problems; recommend or provide solutions through designated channels.
• Immediately bring all non‑conformities to the attention of the Quality Department.

• Operate equipment such as sit‑down, stand‑up, reach truck, sweeper scrubber, scissor lift, cherry picker, Aisle Master, or pallet jack.
• Maintain upkeep of equipment and report equipment problems.
• Inspect and perform minor forklift maintenance daily.
• Operate all equipment safely and efficiently following prescribed work methods.
• Maintain an active forklift certification.

• Perform or assist in building, grounds, and equipment maintenance…