Pool Host

Location: Seaham Hall, County Durham

Date:

Region: North East

Country: GB

Postcode: S40 1XJ

Salary: £12.21 per hour plus share of service charge (approx. £2k per annum for employees working 40 hours a week)

Hours: 0-20 hours per week (full-time), including weekends and bank holidays (part-time available), shift pattern will include a variety of shifts between 6.30am and 10.30pm including weekends & bank holidays.

Relationships: Reports to Spa Management

Perched proudly on the County Durham coastline, Seaham Hall blends timeless elegance with a bold, modern spirit. Voted North of England Hotel of the Year 2023 by The Sunday Times, we are a five-star retreat known for our luxury, warmth, and distinctly Northern character.

• To be courteous and pleasant with guests at all times
• Ensure that the guest and member's experience is comfortable and enjoyable during each visit
• Maintain standard operating spa procedures
• To operate the pool drinks service

• Ensure maximum cleanliness around facilities
• See to guest queries and demands in a professional manner
• Familiarise yourself with current members
• Ensure towel & robe removal from poolside in line with guest flow (including robe pocket check)
• Ensure magazines & online library are available for guest leisure
• Handle guest feedback professionally and report to MOD when required
• Report any maintenance issues to reception where necessary
• Ensure smooth operations within the spa by being proactive and working alongside fellow members of the Seaham Hall team
• Follow and respect all company policies and procedures
• Abide with all health and safety policies

• Minimum one year of experience in a customer-facing role (hospitality experience a bonus)
• A genuine passion for creating memorable guest experiences
• Excellent communication skills, attention to detail, and professional presentation
• A team player with initiative and the ability to work independently
• Reliable transport, given early starts and late finishes
• Good health and well-being
• Ability to communicate effectively
• Reliable & dependable
• Happy caring nature
• A confident, friendly, and welcoming personality
• A passion for excellent customer service and an eye for detail
• The ability to prioritise and work well under pressure
• Great personal presentation and pride in your appearance

• Comprehensive induction and in-house training to support your growth
• Be part of a multi-award-winning team, including:
  • Gold Winner, North East England Tourism Awards (five consecutive years)
  • Shortlisted for Visit England Small Hotel of the Year 2025
  • Gold Winner, Visit England Small Hotel of the Year 2022
  • North of England Hotel of the Year 2023 - The Sunday Times
  • 2025 Winner of Ethical, Responsible and Sustainable award at North East Hotels Association
• Access to wellness programs, charity events, and sustainability initiatives
• Employee benefits, including recognition schemes and discounts on spa experiences
• Stream access for financial wellbeing and flexibility
• Up to 20% off gift vouchers and spa experiences
• Free onsite parking and provided uniform
• Monthly and annual Employee of the Month incentives

Join a team where every day offers the chance to create unforgettable moments — and where people are truly at the heart of everything we do.