Sales Coordinator

Full Time Assignee:
Chesterton, Chesterton, IN, US

Location:

Chesterton

Salary Range: $17.00 To $20.00 Hourly

(Hybrid Position)

Step into a high-impact leadership role where people, process, and performance come together. As the Sales Coordinator, you will provide exceptional customer experience, collaborating across the organization to deliver seamless order execution and customer satisfaction. Communication is key, and tasks may include processing orders, relaying tracking information, checking order status, and resolving customer issues.

• Receive and enter orders accurately, confirming order status and product availability.
• Work closely with internal departments to ensure orders are released, processed, and fulfilled accurately and efficiently.
• Confirm customer account and payment terms, process credit card payments.
• Respond to customer requests via email and telephone.
• Provide product lead times, shipment tracking, and other information requested.
• Escalate unresolved customer issues to designated departments/management for further investigation and resolution.

• Keep up to date technically and apply new knowledge to your job.
• Meet required team goals and report to pre-designated workstation 8 hours per day.
• Perform other duties as requested, directed, or assigned.

• A high school diploma or GED is required. A college degree or equivalent work experience demonstrating transferable skills is preferred.
• Minimum 3 years of customer service experience.
• Knowledge of the Audio/Video, Technology, IT, or related industry is beneficial.
• CTS (Certified Technology Specialist) certification is a plus.
• Strong communication, attention to detail, multitasking, and problem‑solving skills.
• Ability to work in a team environment and successfully lead a team.
• Demonstrated willingness to learn, adapt, and take on new challenges.
• Proficiency with Microsoft Office Suite, video conferencing platforms, messaging applications, and general business software.
• Strong organizational skills and ability to maintain accuracy while managing competing priorities.

• Be part of a high‑growth, high‑energy team
• Work with leading products, partners, and technologies
• Opportunities for advancement and professional development
• Make a measurable impact on customers and business performance
• Medical, Dental, and Vision Insurance
• Life, Short‑term, and Long‑term disability Insurance covered by the company
• 401(k) with matching
• 11 Paid Holidays and generous Paid Time Off (PTO) schedule
• Employee Assistance Program (EAP)
• Voluntary Benefits such as Critical Illness and Term-Life Insurance for self and family members

• Required to sit for long periods of time.
• Infrequent light physical effort required.
• Viewing various computer screens over extended periods of time.
• Indoor office setting.

The Sales Coordinator has various career paths that could be followed. All Associates are encouraged to discuss job descriptions and requirements for career advancement with their supervisor and the Human Resources Department.