Receptionist, Customer Service​/HelpDesk

Description

It’s an exciting time to be at Peoples Powered by Hanscom Federal Credit Union and Fleetwood Insurance Group!

It’s an exciting time to be at Peoples Powered by Hanscom Federal Credit Union and Fleetwood Insurance Group!

As a member of our Office Administration, you will join a dynamic team of purpose-driven individuals committed to delivering exceptional service to our members.

• Members-first – our members are our top priority. We make business decisions with our members at the top of mind.
• Integrity – we’re honest and committed to doing what’s best for our members and our company. What is right isn’t the same as what is easy.
• Teamwork – we are in this together and we all benefit from our success.
• Innovation – we identify new ideas for processes or products that will lead to positive changes and take the initiative to implement the changes.
• Empathy – we understand that communication starts by listening, understanding diverse perspectives, and caring about others’ sustained success.

$15.82/hr to $19.77/hr

Compensation for this position will be determined based on the candidate's experience, skills, and qualifications. Final pay may vary depending on factors such as prior experience, expertise, and specific requirements of the role. We are committed to offering competitive compensation and will discuss the final pay rate with candidates should an offer be made.

• A full time, permanent position.
• Medical, Dental, Vision, FSA, 401(k), and paid Sick and Vacation time benefits.
• We are committed to fostering career growth and development – when you join our organization it’s not just a job.
• We look to develop your skills aligned to our business needs and help you progress in your career.

You are a dynamic, detail oriented, intuitive person with the ability to develop relationships, build rapport and become a trusted team member. You are able to provide everyone you assist or support with a high level of service, have strong organization and multi-tasking skills, and are searching for a rewarding career where you are valued and respected.

• Manage multi-line phone console and assist callers with questions and efficiently route calls to the appropriate person or department.
• Inventory and order office supplies.
• Deliver high quality and consistent client service.
• Process carrier/client payments, as needed.
• Maintain reception area in a clean, organized and safe manner.
• Perform clerical duties including but not limited to word processing, faxing, copying, and scanning efficiently and in accordance with Company procedures.
• Coordinate Company community service events.
• Other duties as assigned.

At least one year of similar or related experience.

A high school degree or equivalent

• Requires strong trust, credibility, and diplomacy when handling sensitive and confidential interactions.
• Communicate effectively with members, colleagues, and vendors, including motivating, influencing, educating, and advising as needed.
• Effective use of Microsoft Word, Excel, Outlook, Teams, and related office productivity software.
• Skilled in operating computer terminals, personal computers, and host systems.
• Strong reading, writing, grammar, and mathematical skills.
• Able to follow complex instructions and established procedures.
• Works independently with strong organizational and time‑management abilities.

Is able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing / descending…