Manager, Outside Plant Engineering

A Smarter Career Choice

Since the internet is now the heartbeat of our home and it should run without interruption, IQ Fiber was created to offer 100% fiber‑optic fast internet, transparent pricing, and attentive customer service to deliver a Smarter internet experience. As part of the rapidly growing IQ Fiber team, your contributions will directly affect our success. Your work matters here.

We are looking for energetic, collaborative, and customer‑focused talent with the ability to proactively move our business forward. In return, you’ll find a place where your voice matters. You’ll find a team who works hard and has fun. And, if you are like us, you’ll know you made a Smarter career choice.

*** Candidate must be local to Dover, DE.***

The primary function of this position is to assist in developing plans for the implementation of new plant design, engineering, and construction of a FTTP network. This position is responsible for managing the construction, and maintenance of the fiber infrastructure. Building relationships with local municipalities and overseeing the quality of work being delivered by IQ Fiber contract partners. Meeting objectives to maximize ROI and meet customer expectations while controlling expenses.

A strong understanding of Network Engineering, Fiber Optic design, permitting, construction, testing, and splicing is required.

As an OSP leader, you will manage and coordinate outside plant engineering and maintenance using both in‑house and contract resources to accomplish assigned projects. In addition, some project management of residential projects is necessary. Successful candidates will have a clear understanding of fiber design, splicing matrix sheets and documentation requirements.

• Manage field survey of existing or proposed outside plant construction and installations including aerial and underground network facilities and associated infrastructure.
• Assign, work for planned FTTP (Fiber to the premise) construction projects.
• Costing of FTTP for new MDU, Commercial and ROE properties.
• Manage and coordinate outside plant construction using both in‑house and contract resources.
• Manage installation of fiber architecture in multi‑tenant buildings.
• Responsible for managing an OSP team of Supervisors, Fiber technicians, Engineers, Locators and Construction Technicians.
• Responsible for personnel administration and development of outside plant engineering staff including hiring, mentoring, evaluating, and disciplinary action if necessary.
• In the development of the team members, this position must have a vast knowledge of splicing techniques, troubleshooting techniques, network architecture, documentation necessities and end‑to‑end process.
• Train personnel and develop competencies and expertise in others on splicing, troubleshooting, network architecture.
• Support troubleshooting of systems as necessary and lead in the restoration of all plant repairs.
• Manage system performance while responding to customer inquiries, as necessary.
• Responsible for supporting and enforcing the methods, procedures and practices related to the Company’s Outside Plant Splicing, Construction and Fiber Optic documentation policies.
• Respond to the needs of a 24/7/365 operation.
• Must be able to work after hours and weekends. Remain in service during outages until resolved.
• Exceptional leadership skills and a hands‑on visible approach to staff management and interaction are required.
• Other duties as assigned including non‑technical and administrative/project management duties.
• Manage all outside construction contractors, invoicing, quality of work and documentation.
• Ensure system compliance to NCTA, FCC regulations and IQ Fiber’s minimum operating specifications.
• Ensure constant compliance with OSHA safety standards.

• Bachelor’s or associate degree in engineering, or a related technical field, preferred.
• Minimum 10 years’ experience in a fiber construction environment.
• Strong organizational and project management skills.
• Advanced knowledge in network engineering and underground/aerial construction techniques.
• Proficient knowledge of optical networks.
• Must be…