IT Operations Field Specialist

Overview

When you join Rad Net as an IT Operations Field Specialist, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders—patients, providers, payors, and regulators—to achieve the best clinical outcomes.

• Assist staff with the installation, relocation, configuration, and ongoing functionality of desktop computers, peripheral equipment, and software within established standards and guidelines.
• Computer imaging and hardware troubleshooting of both laptop and desktop computers, along with a thorough understanding of Microsoft operating systems and accompanying software, are required.
• Maintaining inventory levels and facilitating/tracking shipments of IT equipment to end users.
• Act as liaison between IT and Branch Sites/Offices for various IT and Operational projects and evolutions.
• Monitor and complete all support and project-related tasks and activities. Enter, monitor, and complete all entries in the Support Desk tracking system, which includes stating the issues, listing all troubleshooting steps, providing a resolution, and marking the records as complete.
• Interact with Subject Matter Experts (SMEs) from other IT teams, such as Clinical Applications, IS Admins, and Infrastructure, to resolve user issues.
• Utilize industry best practices to maintain the appropriate level of LAN/WAN and computer systems security as established. Identify and work with Cyber Team support staff to rectify any noted deficiencies.
• Basic troubleshooting abilities for MAC, iOS, and Android Operating Systems.
• Other duties and responsibilities as requested.

• Passionate about patient care and exercise sound judgement and an ability to remain professional in all situations.
• You demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues.
• You have a structured work-approach, understand complex problems and you are able to prioritize work in a fast-paced environment.

• Level of knowledge equivalent to that ordinarily acquired through completion of an Associate’s degree in a related technical field, as well as a minimum of 2 years of related work experience.
• CompTIA A+ Certification preferred.
• CompTIA Network+ Certification preferred.
• Must hold a current and valid driver's license in good standing.
• Vehicle Access: if not owned, candidates must demonstrate the ability to secure transportation as needed.

• Comprehensive Medical, Dental and Vision coverages.
• Health Savings Accounts with employer funding.
• Wellness dollars.
• 401(k) Employer Match.
• Free services at any of our imaging centers for you and your immediate family.

Pay Range: $25.00 – $30.00 per hour