Quality Control Supervisor

Quality Control Supervisor

Chestertown, Chestertown, MD, US

The Quality Control Supervisor is a working supervisor responsible for overseeing day‑to‑day laboratory operations while performing hands‑on testing, inspections, and data review alongside Quality Control Technicians. This role ensures that QC activities are completed accurately, on time, and in compliance with documented procedures and quality standards. The QC Supervisor provides scheduling and coverage decisions, performs higher‑level QC tasks requiring advanced competence, trains and coaches QC Technicians, and ensures the laboratory remains audit ready.

The Supervisor serves as the primary point of escalation for QC issues and works cross‑functionally with Production, Rand D, Warehouse, and QA to resolve quality concerns. The QC Supervisor is accountable for the accuracy, completeness, and compliance of all QC testing, documentation, equipment checks, and inspections performed by the QC team.

Monday – Friday, 9:00 a.m. – 5:15 p.m.

• High school diploma or equivalent; high school chemistry, general lab coursework, or hands‑on lab/production experience required.
• Associate or bachelor’s degree in a science field (chemistry, biology, or related discipline) is preferred.
• 2+ years of experience in laboratory testing, inspection, or manufacturing quality control required.
• Prior leadership, team lead, or mentoring experience preferred.

• Strong understanding of laboratory testing methods, measurement principles, and quality standards.
• Ability to read, interpret, and follow SOPs, test methods, and technical documents.
• Proficiency with laboratory equipment including balances, pH meters, spectrophotometers, refractometers, and specialized meters.
• Excellent organizational, problem‑solving, and decision‑making skills.
• Strong computer skills including use of email, Excel, LIMS, and electronic data systems.
• Ability to coach, train, and develop others.
• Strong communication skills for cross‑functional coordination.

• Demonstrate leadership, reliability, and professionalism.
• Able to manage multiple priorities in a fast‑paced environment.
• Strong attention to detail and commitment to integrity.
• Ability to work both independently and collaboratively.

• Ability to lift, move, or transport up to 40 lbs.
• Ability to stand for extended periods and perform repetitive laboratory tasks.
• Ability to wear required PPE, including gloves, safety glasses, lab coat and, as needed, a chemical respirator.

• Perform QC Technician duties as needed to support workflow, staffing shortages, or priority testing.
• Step in to perform inspections, testing, documentation, and equipment checks during high‑volume periods or absences.
• Maintain proficiency in all QC testing areas and serve as the technical escalation point for troubleshooting test or equipment issues.

• Prioritize daily QC activities, assign work, and ensure adequate coverage to support all value streams.
• Oversee performance, conduct counseling, and retraining for QC Technicians when needed.
• Approve QC timecards and support accurate labor tracking.
• Attend daily shift huddles to review priorities, communicate expectations, and address team needs.
• Communicate with cross‑functional teams regarding test results, component defects, and quality issues.
• Serve as the first point of escalation for Q team questions or issues.

• Maintain and update the TI binder; ensure documents are current and accessible.
• Review and approve technical instructions for accuracy, completeness, and compliance.
• Review batch records and QC documentation for completeness and GMP compliance.

• Perform first‑article inspections for internal products and purchased components.
• Conduct and lead NCM and customer complaint investigations, including pulling retains, performing testing, reviewing data, and documenting results.
• Perform routine data review of QC test results and logs to ensure accuracy and data integrity.