Quality Manager

Quality Manager

Full Time
Chestertown, MD, US

Job Title:

Quality Manager
Department:
Quality

Location:

Multi-Site:
Main Location 802 Washington Ave, Chestertown, MD 21620

Reports To:

VP of Operations and Quality

The Quality Manager provides leadership and direction for LaMotte's Quality Management System (QMS), ensuring products consistently meet customer expectations, regulatory requirements, and company quality policy and standards. This position leads Quality Assurance and Quality Control activities, maintains ISO 9001 compliance, drives continuous improvement initiatives, manages quality system processes, and develops a culture focused on quality, customer satisfaction, and operational excellence across multiple manufacturing locations.

• Bachelor's degree in engineering, chemistry, quality, manufacturing, industrial technology, or related technical discipline; equivalent experience considered.
• 3–5 years of experience in Quality Management, Quality Assurance, Quality Management System (QMS), or related field in a manufacturing environment.
• Working knowledge and hands‑on experience with ISO 9001.
• Experience with CAPA, SCARs, document control, change management, root cause analysis, internal auditing, SPC, and continuous improvement.
• Leadership experience in cross‑functional teams.
• ASQ CMQ/OE, CQE, ISO 9001 Auditor, and/or Lean Six Sigma Belt certifications are a plus.
• Excellent communication, leadership, analytical, and organizational skills.

• Lead all aspects of the Quality Assurance and Quality Control functions.
• Maintain and continually improve the ISO 9001 Quality Management System.
• Ensure compliance with ISO 9001 requirements through audits, management reviews, corrective actions, and continuous improvement.
• Lead the CAPA process, investigations, root‑cause analysis, implementation, and effectiveness verification.
• Manage Supplier Corrective Action Requests (SCARs) and monitor supplier quality performance.
• Oversee document control for procedures, work instructions, specifications, forms, and quality records.
• Lead quality review and approval of engineering, manufacturing, and process changes through the change management process.
• Coordinate internal, customer, and third‑party audits and ensure timely closure of findings.
• Investigate customer complaints, nonconformances, and quality escapes.
• Monitor quality KPIs (NCM and RMA) and present results to leadership.
• Lead the Quality Steering Committee.
• Champion Lean Manufacturing, SPC, root‑cause analysis, and continuous improvement initiatives.
• Partner with Operations, Engineering, Supply Chain, and R&D to improve product quality and customer satisfaction.
• Ensure effective pass/fail decisions for manufactured products.
• Attend all Lean Gemba walks.
• Lead and manage direct reports: QA/QC Compliance Manager, QC Supervisors, QC Technicians.
• Conduct oneself professionally and lead by example.
• Maintain confidentiality of company information.
• Assist other departments as needed.

• Notify supervisors or managers of any production, equipment, safety, personnel problems and cooperate in resolving such issues.
• Comply with all company policies (personnel, safety, etc.).
• Frequent travel to Newark, DE facility and other travel as needed.

• Works indoors in a temperature‑controlled laboratory environment with routine exposure to chemicals, powders, and testing solutions (training and PPE provided).
• May occasionally perform tasks inside a fume hood or near ventilation equipment.
• Requires ability to stand, walk, sit, bend, reach, and lift up to 50 lbs. as part of normal laboratory and material‑handling activities.
• Must be able to visually distinguish colors for tests involving color changes or comparison.
• Requires the ability to focus on detailed tasks, follow written procedures, and maintain accuracy during repetitive testing.
• Must be able to wear required personal protective equipment, which may include a chemical respirator depending on the task.