Service Coordinator

Job Summary

This position relates to people of diverse educational, cultural, and economic backgrounds.

Functions listed are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

• Meets with new Center participants to familiarise them with the Center and the services available and completes all required paperwork.
• Ensures that new families feel welcomed and are integrated into the Center programs and activities.
• Provides assistance and supportive counselling to families as
• Conducts aggressive outreach and recruitment activities.
• Ensures that all participant files are complete and accurate at all times.
• Ensures the confidentiality of all records and appropriate communications about and with
• Conducts regular case meetings with all appropriate staff to assess progress on participant goals and services.
• Maintains contact with key individuals in community agencies to facilitate referrals; makes referrals as necessary and follows up on all referrals.
• Provides recruitment and retention services, including home visits to families.
• Provides informal and formal parenting education to families addressing specific developmental needs of their children.
• Facilitates groups to optimise participant self‑esteem and potential.
• Works with Center staff to ensure that Center services are meeting participant needs.
• Attends trainings and meetings as required by the sponsoring agency.
• Performs other duties as required.

• The position reports to the Director. The position does not supervise department staff.

The employee is expected to perform or possess the following:

• Communications
  
  Skills:
  
  Ability to build and maintain effective relationships with advisory board members, state and local officials, private‑sector partners, local organisations, and community groups. Ability to write clearly and informatively; ability to effectively present information and respond to questions from staff, supervisors and stakeholders individually and in group settings.
• Customer Service:
  Represents the department professionally and effectively in both internal and external interactions. Manages difficult, sensitive or challenging situations successfully. Treats others with respect and consideration regardless of cultural background, status, or position. Exhibits objectivity and openness to others’ views.
• Leadership and Management
  
  Skills:
  
  Creates and communicates the department’s vision. Builds commitment and supports employee growth and success. Sets expectations and monitors activities. Recognises the accomplishments of others; demonstrates ability to create and lead in a team‑oriented environment. Builds morale and group commitment to goals and objectives. Inspires and motivates others to perform well. Demonstrates effective problem‑solving and decision‑making abilities.
• Innovation and Change Management
  
  Skills:
  
  Displays original thinking and creativity. Develops innovative approaches and ideas. Presents ideas and information in a manner that is easily understood. Understands and contributes to evolving processes in response to changing communities and advances in technology.
• Technical
  
  Skills:
  
  Effectively utilises standard and advanced database software to write queries, develop relational databases, and run reports. Ability to perform Internet searches and conduct online correspondence.