Conference Registration and Systems Specialist

Role Overview

The Conference Registration and Systems Specialist plays a central role in shaping the digital experience behind HHMI conferences and campus operations. This person will lead the design, build, and ongoing management of conference registration websites and related systems that support a seamless, high-quality experience for guests, staff, and partners.

This role is ideal for someone who enjoys combining technology, hospitality, and service excellence. You will help create digital experiences that are intuitive, polished, and operationally effective, while also supporting broader Campus Operations systems and content that strengthen how HHMI welcomes and engages its communities.

This position reports to the Campus Operations Systems Experience Product Manager and is based at HHMI’s headquarters in Chevy Chase, Maryland. The role follows a hybrid schedule with three in-office days per week but will need to stay flexible to support operations.

Behind every successful HHMI conference or campus experience is a digital infrastructure that helps people feel informed, supported, and connected from the start. This role helps ensure that registration systems, hospitality content, and operational tools work together to create that experience.

By building thoughtful registration journeys, maintaining critical campus-facing content, and supporting system enhancements across Campus Operations, this role directly contributes to how HHMI delivers excellence to scientists, educators, partners, and guests.

This role is well-suited for someone who enjoys bringing structure, clarity, and polish to systems that others rely on, while also having the curiosity and confidence to question whether there's a better way to do things. You are both detail-oriented and service-minded, but you don't stop at maintaining what exists; you look for what could work better.

You may thrive in this role if you:

• Enjoy owning projects from concept through execution and follow-through.
• Can balance technical systems work with hospitality and client service.
• Like collaborating across teams and translating needs into practical solutions.
• Notice friction points and proactively improve processes, tools, and communications and aren't afraid to propose a new approach when the old one isn't working.
• Take pride in creating experiences that feel seamless to the end user.
• Are comfortable managing multiple priorities in an environment where conference and campus needs can shift quickly.
• Are energized by solving problems creatively, whether that means troubleshooting a registration issue on the fly or rethinking a workflow that's outlived its usefulness.

• Mission-Focused Work: Build and enhance digital platforms that support HHMI conferences and campus experiences, directly shaping how scientists, educators, and partners engage with our mission.
• Collaborative Environment: Work closely with colleagues across Campus Operations to build systems that support conferences and events across HHMI, helping to create seamless digital experiences that enhance the engagement of thousands of guests each year.
• Competitive Total Rewards Package: Comprehensive healthcare, generous retirement contributions, paid leave, and additional programs that support well-being and professional development.

Conference Registration & Website Management:

• Own the full lifecycle of conference registration platforms, from design and build through post-event reporting.
• Partner with event leads to ensure user-friendly, brand-aligned registration experiences.
• Develop and maintain training resources for event stakeholders.
• Design, build, and manage online conference and event registration platforms throughout their full lifecycle, from concept to post-event maintenance and post-event analysis.
• Collaborate with event organizers, event leads, and technical teams to ensure registration sites meet HHMI requirements and provide a high-quality user experience.
• Provide training, documentation, and ongoing support to HHMI staff on the effective use of registration tools.
• Identify opportunities to streamline or modernize registration workflows, and bring forward practical solutions for testing and implementation.

Campus Operations Systems & Product Support:

• Partner with COSEPM to enhance system performance, governance, and integrations.
• Support product launches, user communications, and adoption strategies.
• Analyze system and event data to drive improvements.
• Coordinate with external vendors supporting virtual and on-site systems.

Professional Development and Other Duties:

• Provide graphic design support for conference materials and digital communications that support Campus Services.
• Coordinate day-to-day work of external systems support professionals assisting with virtual conferences, ensuring quality and alignment with HHMI standards.
• Stay current on hospitality and Campus Operations technology trends and pursue ongoing professional…