Manager Strategic Initiatives - Office of Infrastructure

JOB DESCRIPTION Marketing Statement

Help shape the future of public transit. This role is designed for a strategic problem solver who thrives in complex environments and wants to make a measurable impact. Working with senior leaders across Metro, you will advance high-priority initiatives that strengthen infrastructure performance, improve operational effectiveness, and support the long-term reliability of the region's transit network.

The Manager Strategic Initiatives is responsibility for leading the implementation of, and/or supporting high-profile initiatives to improve agency economic efficiency, service quality and overall performance aligned with the vision, strategy and goals of the Authority. Duties include, but are not limited to, identifying and scoping key business challenges across the organization, managing and coordinating strategic projects, building relationships across departments to facilitate collaboration, gathering and analyzing quantitative and qualitative data to identify business process improvement opportunities, supporting and monitoring the implementation of recommendations, and communicating this process and the findings across the organization.

• Leads the design, management, coordination and control of major departmental business improvement projects that deliver economic efficiencies, and improve productivity, safety and performance.
• Designs, conducts and coordinates advanced data analysis and presents findings and recommendations to direct the Authority’s response to critical operational and administrative problems, including but not limited to the following: budgetary analyses, reviews of work systems and procedures, development of performance standards and measures, workflow and economic analysis, productivity analysis, inventory planning, contract management, and organizational configuration management.
• Oversees and manages the department’s strategic approach to data analysis, balancing the need for projects to be data-driven and evidence-based alongside the business need to deliver results in a timely manner that impact on performance and delivery.
• Proactively examines existing internal operational and administrative processes and identifies opportunities for improvement across the Authority.
• Builds and manages multiple agile teams comprising external internship candidates, colleagues from departments being supported on projects, and other external personnel or personnel from across the Authority based on the skill requirements of specific projects, including but not limited to engineers, analysts, technicians and inspectors.
• Builds collaborative partnerships with internal and external partners to enhance the capacity and capabilities of the Authority’s department to identify and deliver innovative solutions to critical business problems.
• Supports the implementation, monitoring and assessment of corrective action plans from internal and external departments.
• Regularly produces analytical reports relating to organizational and project-based delivery to inform the Authority’s strategic decision-making.
• Supports the Principal Strategic Program Manager to plan, coordinate and oversee the department’s overall administrative, financial and operational activities, procedures and staff.

• Participates in the development of strategic goals, methods and action plans to include measurable, data-driven objectives, fixed responsibilities and established timelines. Monitors, evaluates and recommends changes in the plan when appropriate.
• Contributes to and supports the establishment of effective operating policies, procedures, rules and regulations. Ensures the enforcement of policies and procedures.
• Supports the Principal Strategic Program Manager in high level administrative activities (e.g. Emergency Preparedness Planning) and liaison with internal leadership on issues that affect safety and security.

• Maintains and promotes awareness and accountability with safety policies and procedures while performing job functions. Promotes a positive safety culture and encourages reporting of safety concerns consistent with our Agency…