Community Manager | Handshake

Community Manager I

The Community Manager I serves as the face of the center, delivering hospitality at every touchpoint while supporting daily operations, client experience, and community engagement. This role is responsible for creating a welcoming environment for clients and guests, coordinating center services, and ensuring operational excellence across the workspace. This role supports multiple centers/locations.

Key Responsibilities

Hospitality and Client Experience

• Deliver a best-in-class client and guest experience through proactive, service-focused interactions.
• Greet visitors, answer inquiries, and serve as a primary point of contact for clients.
• Support client onboarding and offboarding to ensure a seamless experience.
• Respond to client requests and resolve concerns in a timely, professional manner.
• Build strong relationships that contribute to client satisfaction and retention.

Operations and Center Management

• Maintain center readiness, ensuring offices, conference rooms, cafés, and common areas meet brand standards.
• Coordinate mail, package handling, shipping, and related client services.
• Manage inventory and ordering of office, kitchen, and operational supplies.
• Partner with building management, vendors, and service providers to address facility needs.
• Support operational processes, compliance standards, and center initiatives.

Meetings, Events, and Community

• Coordinate conference room reservations, day office bookings, and related services.
• Manage catering requests, event setup, and vendor coordination.
• Support community-building events and networking opportunities.
• Assist with marketing initiatives and outreach to clients and prospects.

Administrative and Financial Support

• Maintain accurate client information and operational records.
• Process invoices, purchase orders, and expense reconciliations in accordance with company procedures.
• Support account management activities and day-to-day administrative operations.
• Develop a working knowledge of the center financial performance and key business metrics.

Core Competencies

• Hospitality-driven mindset and passion for client service
• Strong communication and interpersonal skills
• Excellent organization, attention to detail, and follow-through
• Ability to prioritize multiple responsibilities in a fast-paced environment
• Problem-solving mindset with adaptability and professionalism
• Technology proficiency, including Microsoft Office and business systems
• Collaborative team player with a positive attitude

Qualifications

• Associate's degree required;
  Bachelor's degree preferred.
• 1+ year of experience in hospitality, coworking, office administration, retail, hotel, restaurant, or other service-focused environments preferred.
• Customer service experience required. Hospitality experience preferred.
• Experience with CRM, scheduling, or workplace management platforms is a plus.

Working Environment

• Full-time, in-office role
• Core hours:
  Monday–Friday, with flexibility to support business needs, including evenings and weekends
• Ability to lift/move up to 50 pounds as needed

Compensation & Benefits

• Performance-based incentives + profit share plan
• Comprehensive benefits package including medical, 401(k) with company match, and professional development opportunities