IT Technician​/Help Desk Technician

Job Details

• Base Pay $67,000.00 - $94,000.00 / Year
• Other Compensation Holiday bonus
• Employee Type FT Non Exempt
• Required Degree High school
• Manage Others No

• Installs, tests, and services a variety of computer software, hardware, data network, and telecommunications devices, as well as other peripheral equipment related to information technology.
• Assesses and corrects problems with computers, peripheral equipment, and communication hardware and software.
• Applies software patches and performs hardware and peripheral equipment improvements, upgrades, and repairs to ensure all systems are up-to-date.
• Monitors and maintains desktop systems, printers, and other peripheral equipment.
• Provides help desk support and technical assistance to system users, escalating issues as necessary.
• Gathers and maintains inventory of IT equipment, such as desktops, laptops, mobility devices, etc., as well as the parts and materials to repair these devices.
• Coordinates with vendors as necessary to resolve issues with IT systems, software, or hardware.
• Documents instances of hardware failure, repair, installation, and removal.
• Records computer processes, procedures, hardware and software information.
• Presents equipment and policy training to staff and end users.
• Researches and analyzes new technology, techniques, threats and industry best practices to optimize efficiency and usability and minimize vulnerabilities.

• Education & Experience: High School diploma required, Associate degree in Information Technology, Computer Science, Information Systems, or a related field preferred, or an equivalent combination of education, certifications, and experience. One to three years of experience providing technical support, help desk services, or IT systems support preferred. Experience in a hospitality, private club, or customer service-focused environment is a plus.
• Technical Knowledge: Working knowledge of computer hardware, operating systems, software applications, network connectivity, printers, mobile devices, and peripheral equipment. Familiarity with Microsoft 365, Windows operating systems, basic networking concepts, cybersecurity best practices, telecommunications systems, and endpoint management. Ability to diagnose, troubleshoot, repair, and maintain technology systems and equipment.
• Soft Skills: Excellent customer service and interpersonal skills with the ability to communicate technical information to users with varying levels of technical expertise. Strong problem-solving, organizational, and time-management skills. Demonstrated integrity, professionalism, patience, and discretion when handling confidential information. Ability to work independently, prioritize multiple tasks, and maintain a positive, service-oriented attitude.
• Methodologies: Understanding of help desk operations, ticketing systems, asset management, documentation standards, and IT service management (ITSM) principles. Ability to follow established procedures for incident response, troubleshooting, system maintenance, software deployment, and equipment lifecycle management. Commitment to continuous learning and staying current with emerging technologies, cybersecurity threats, and industry best practices.

The IT Technician / Help Desk Technician is responsible for providing frontline technical support and maintaining the organization's technology systems and equipment. This position installs, configures, troubleshoots, repairs, and supports computer hardware, software, network devices, telecommunications systems, and peripheral equipment to ensure reliable daily operations.