Director of Operations - Home Care

Lead With Purpose. Scale With Excellence. Transform Lives.

At Capital City Nurses
, a proud member of the Care Advantage family, we believe home care is more than a service-it's a lifeline for families and a mission that demands leadership, compassion, and operational excellence.

Everything we do is grounded in our ICARE Values
:

• Integrity – We lead with honesty and do what's right, even when it's hard
• Compassion – We serve patients, families, and one another with empathy and heart
• Accountability – We own results and deliver on our commitments
• Respect – We value every voice‑clients, caregivers, and colleagues
• Excellence – We continuously improve, innovate, and raise the standard of care

We are seeking a strategic, high-impact Director of Operations to lead and optimize multi‑site performance, elevate client experience, and drive sustainable growth across three critical markets.

This is a high‑visibility regional leadership role responsible for translating company vision into operational execution.

• A trusted partner to senior leadership
• A coach and developer of branch teams
• A driver of operational performance and service excellence
• A champion of culture and ICARE values across markets

You will build and lead a high‑performing, mission‑driven team.

• Oversee hiring strategy, workforce planning, and talent pipeline development
• Lead onboarding programs that drive early success and retention
• Coach, mentor, and develop branch leaders and support staff
• Foster a culture of ownership, urgency, and service excellence
• Ensure ICARE values are embedded into hiring, performance management, and daily operations
• Drive accountability through clear expectations and performance management

Impact: Stronger teams = better care delivery + improved retention

You will own the performance engine across all branches.

• Client retention & satisfaction
• Net Promoter Score (NPS)
• Caregiver retention & turnover
• Hours growth & service utilization
• Time‑to‑fill for open caregiver roles
• Revenue vs. budget performance

• Build and monitor market‑specific performance dashboards
• Identify trends, diagnose issues, and implement corrective action plans
• Partner with branch managers to improve underperforming locations
• Drive a data‑first decision‑making culture

Impact: Predictable, scalable, and high‑performing operations

In home care,
experience is everything
.

• Ensure delivery of consistent, high‑quality care across all markets
• Personally engage with high‑value (Tier A &
  
  B) clients to strengthen relationships
• Oversee quality assurance processes and proactive client outreach
• Analyze client feedback and implement continuous improvements
• Address escalations with urgency, empathy, and resolution ownership

Impact: Higher retention, stronger referrals, and brand loyalty

You will lead efforts to simplify, standardize, and scale operations
.

• Evaluate workflows across branches and implement best practices
• Identify inefficiencies and remove operational bottlenecks
• Improve coordination between scheduling, recruiting, and care delivery teams
• Ensure audit readiness, compliance adherence, and documentation excellence
• Partner with RVP of Operations to define and roll out quality standards

Impact: Faster execution, fewer errors, better outcomes

You will play a key role in ensuring financial health and growth
.

• Support budget planning and forecasting for each market
• Monitor branch financial performance and drive accountability
• Align staffing, recruiting, and operations to meet growth targets
• Identify opportunities to expand services and improve margins

Impact: Sustainable growth aligned with operational capacity

This is a highly collaborative role
.

• Clinical leadership
• Recruiting teams
• HR and compliance
• Scheduling and care coordination teams
• Executive leadership

• Lead regular…