ODP Security Supervisor

Distinguishing Characteristics:

• Full profit & loss responsibility for the ODP Department.
• Collaborate with recruitment resources to ensure effective roster management for existing, upcoming, and special project accounts.
• Ability to provide detailed cost breakdowns and pricing for new and existing accounts.
• Develop operational plans for clients, including intelligence gathering, patrol strategies, and technology integration.
• Implement effective scheduling strategies and oversight to ensure client shifts are filled and contingency plans are in place.
• Conduct regular site inspections and client visits for field oversight.

• Ensure the delivery of high-quality customer service through regular contact with clients; evaluate service quality and initiate corrective action as necessary.
• Analyze operational and financial indicators to continuously improve P4 performance; ensure profitable operations with full profit and loss accountability.
• Guide and support ODP Managers/Supervisors in maintaining a consistent focus on high-quality customer service and profitable business retention; review office audits and direct the development and implementation of corrective actions.
• Coach and develop ODP Managers/Supervisors, ensuring they have well-qualified individuals who are properly trained to carry out the company's mission.
• Direct the implementation of best demonstrated industry and company practices.
• Assist in business plan and budget development; monitor progress against short- and long-term business objectives.
• Evaluate industry and business trends for potential impact and growth opportunities.
• Provide direction to staff on business development priorities and key sales actions; assist clients in understanding the full range of company products and services; negotiate client contracts.
• Maintain a positive professional environment in full compliance with applicable laws, regulations, policies, and procedures; ensure staff members understand and comply with these standards.
• Authorize appropriate expenditures, including equipment, supplies, advertising, and vehicles.
• Implement and provide input to P4 Executives on initiatives; promptly and effectively resolve legal, financial, human resources, and administrative issues.
• Work with ODP Managers/Supervisors to ensure that accounts receivable goals and expectations are met.
  
  Perform additional functions, duties, and specific tasks of a similar nature and scope as necessary to achieve assigned business objectives.

• Bachelor's degree and/or 10 or more years of experience in law enforcement with 5 or more years in a supervisory capacity.
• Experience with in the security industry, business management, and security supervision.
• Experience developing operational plans on a project basis ranging from small to large deployments.
• Certified Protection Professional (CPP) designation is desirable.

• Law enforcement background as highlighted in the previous section.
• In-depth knowledge of security operations.
• Success in business development, administration, and human resources management.
• Skill in performing financial analysis and promoting legal and ethical practices.
• Proficiency with personal computers and spreadsheet software.
• Strategic thinking and the ability to synthesize business/financial data and develop innovative solutions.
• Excellent planning, organizing, and leadership skills.
• Strong oral and written communication skills, including executive-level presentations.
• Strong customer service and service delivery orientation.
• Strong interpersonal skills with the ability to interact effectively at various social levels and across diverse cultures.
• Ability to be an effective leader and member of project teams.
• Initiative and ability to achieve results.