Director of Center Operations

Description

Join an energetic, patient-focused team!

Med Star Radiology Network is currently seeking an experienced Director of Operations for a Full-Time position at our outpatient imaging center located in Chevy Chase, Maryland
.This position will manage radiology operations for outpatient imaging centers located in Chevy Chase, Rockville, and Olney.Begin or continue your exciting and rewarding career in outpatient imaging today! Apply for immediate consideration!

• Competitive pay
• Quarterly Bonus Program
• Paid Time Off & Holiday Pay
• Comprehensive medical, dental, vision, and prescription coverage with a Flexible Spending Account (FSA)
• 401(k) with Company Match and Company-paid Life Insurance
• Short-term & Long-term Disability and Employee Assistance Program (EAP)

Under the direction of the Administrator, Sr. Director, VP, or EVP, the Director of Center Operations:

Must have experience and knowledge of business practices, budgeting, accounting, and supervisory techniques. Must have a working knowledge of clinical and/or support service operations, the ability to plan and direct the work of others and assist with the development and implementation of policies and procedures. A comprehensive knowledge of modern business and leadership practices is required. Must be knowledgeable of medical and/or imaging billing, payer contracts, and reimbursement practices.

Must also be knowledgeable of imaging accreditation and applicable industry regulations (ACR, Medicare, etc.). Must be able to effectively communicate, both orally and in writing. Must possess the ability to assist in developing program objectives and deadlines and work within approved budget. Must be proficient in computer applications, to include MS Office Suite.

• Develops and maintains effective and collaborative professional working relationships with center Medical Director(s), Radiologists, OIA, and when applicable, partner and radiology leadership. Communicates regularly and involves them in decisions as appropriate.
• Works with administrator to utilize existing OIA sales standards and best practices relating to the sales and marketing efforts of the Imaging Center. Supervises, trains, coaches and evaluates the sales staff and daily workflow for areas of responsibility.
• Demonstrates, models and monitors, through observations and results, the sales effectiveness of Practice Liaisons and adheres to sales effectiveness expectations when performing direct sales to prospective, new and established referring providers (50-60% of the time).
• Executes sales calls to obtain desired outcome for the work area and organization, including best use of sales techniques, and adherence to sales standards such as usage of team calendar, monthly and daily pre-call planning and effective territory management.
• Situational awareness including appropriate professional presence in referring practices, acting in the best interest of the customer and maintaining confidentiality.
• Effective problem solving including active listening, maintaining impartiality, and appropriately balancing the needs with available resources and constraints.
• Daily update of CRM to accurately record activities and to ensure practice and contact record information is accurate on reports.
• Maintain current knowledge of competitors and their strategies and responds quickly and appropriately to changing market conditions.
• Works with and as an extension of the administrator in the development of work-area organizational goals within the categories of People, Quality, Growth, Service, and Finance. Regularly meets with direct reports to share, measure, track, and achieve success.
• Demonstrates proficiency in OIA tools including CRM, OIA-produced reports and…