Inside Sales Account Manager

Company Description

Carson & SAINT Corporations is a cybersecurity leader delivering a full spectrum of safeguards and services, including hardware appliances, scanning tools, IT security consulting, continuous compliance, and industry-specific solutions. The company combines deep expertise in compliance standards with advanced technology to identify risks, prioritize remediation, and help organizations stay secure and compliant. Carson & SAINT serves MSPs, MSSPs, and private and public sector organizations worldwide, with more than 20 years of experience in cybersecurity and vulnerability management.

The team supports customers in enhancing existing security programs and meeting stringent compliance and reporting requirements. As a trusted partner, Carson & SAINT helps clients go beyond compliance to gain better visibility into their security posture and strengthen overall resilience.

The Inside Sales Account Manager is a full-time, on-site role based in Chevy Chase, MD, responsible for managing and growing a portfolio of customer accounts. This role focuses on driving revenue through proactive outreach, lead qualification, and solution-focused sales of Carson & SAINT’s cybersecurity offerings. Day-to-day activities include responding to inbound inquiries, conducting outbound calls and emails, preparing quotes, and guiding prospects through the sales cycle in collaboration with technical and marketing teams.

The Inside Sales Account Manager will maintain detailed records in the CRM, monitor account health, follow up on renewals, and identify cross-sell and upsell opportunities. This role also involves providing exceptional customer service, coordinating with internal stakeholders, and sharing customer feedback to support continuous improvement of products and services.

• Demonstrated Inside Sales experience with a focus on consultative selling and pipeline management.
• Strong Account Management and Relationship Building skills to nurture long-term customer partnerships.
• Commitment to Customer Satisfaction and Customer Service, with the ability to resolve issues and manage expectations effectively.
• Excellent verbal and written communication skills, including presentation and negotiation abilities.
• Experience using CRM tools and sales automation platforms to track activities and performance metrics.
• Understanding of or strong interest in cybersecurity, IT services, or technology solutions; prior industry experience is a plus.
• Ability to work collaboratively with cross-functional teams in an on-site environment and manage multiple priorities.
• Bachelor’s degree in Business, Marketing, Communications, or a related field, or equivalent professional experience.