Office Support Specialist

Open Until Filled

The purpose of the DVR Office Support Specialist position is to assist the rehabilitation counselor and area manager daily, and the DVR administration as requested. This position supports the agency's efforts to provide services to individuals with disabilities to obtain employment in an integrated setting. The Office Support Specialist works under limited supervision and provides daily management and oversight of their local DVR offices to ensure that all procedures and operations that occur in each office meet the established agency criteria.

• Comprehensive health, dental, and vision insurance
• Paid vacation, sick leave, FMLA, and holidays
• Retirement - Pension and 457B plans that help you build a secure future
• Flexible schedules and work-life balance options
• Meaningful work that makes a difference for Wyoming communities and MUCH MORE!

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kelly.gayer

• Act as the first point of contact for the local VR office
• Provides high-quality customer service to participants, community stakeholders, and agency staff.
• Greets, screens visitors, and participants to evaluate and determine needs.
• Schedules appointments for participants.
• Refers participants to appropriate supportive service agencies.
• Serves as a resource in explaining programs to community stakeholders, vendors, employers, and agency partners.
• Accurately maintains agency files and records in the electronic case management system.
• Prepares authorizations for participant services and verifies services are coded accurately.
• Processes approved payments to vendors on time.
• Tracks and evaluates local office and participant service information for accuracy.
• Updates and maintains office supplies and office forms.
• Supports local Vocational Rehabilitation Counselors in maintaining and reviewing case files to determine action to be taken.

• Experience working with individuals with disabilities
• Experience in complex file maintenance
• Experience in basic accounting

• Knowledge of applicable federal, state, and local laws, codes, regulations and policies, technical processes, and procedures related to the department.
• Knowledge of financial record keeping and reporting principles and procedures, basic accounts payable, and purchasing.
• Knowledge of techniques for providing a high level of customer service.

Associate's Degree (typically in Business)

0-1 year of progressive work experience (typically in Business Office Communications) with acquired knowledge at the level of an Office Assistant II

2-4 years of progressive work experience (typically in Business Office Communications) with acquired knowledge at the level of an Office Assistant II

None

• FLSA:
  Non-Exempt
• The Wyoming Department of Workforce Services (DWS) uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States.
• Former State of Wyoming employees, who are rehired within 31 days from their previous employment, will be required to reimburse the State of Wyoming for all Vacation and Sick leave compensation received upon separation.
• Offers of employment will be contingent upon the successful completion of a background check.
• For the Veteran's preference consideration, supporting documentation must accompany your application.

The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.