Office Support Specialist

Office Support Specialist in Cheyenne

The Wyoming Department of Corrections is seeking a dedicated and dependable professional to join our team as an Office Support Specialist in Cheyenne. This vital position provides administrative support and operational assistance to the Central Support Services Division, helping ensure the efficient delivery of services that support correctional facilities and programs across the state.

As an Office Support Specialist, you'll play an important role in keeping daily operations running smoothly through organization, communication, and attention to detail. Your work will directly contribute to the success of the division and support the Department's mission of public safety and community service.

If you are professional, motivated, detail-oriented, and looking for a rewarding career in public service, we encourage you to apply and become part of a team that makes a difference for Wyoming every day.

Why Choose a Career with the Wyoming Department of Corrections?

• Culture of public service and a commitment to work/life balance
• Eligibility for Public Service Student Loan Forgiveness
• Health, Dental, and Vision Insurance
• Employee State Retirement Plan
• Paid vacation, sick leave, and holidays
• Meaningful work that makes a difference for Wyoming communities and MUCH MORE!

Essential Functions:

• Acts as a specialist in the assigned program area, performing the most complex technical duties, which may include legal secretary responsibilities.
• Performs, leads, or supervises a wide variety of moderate to complex program and operational support duties.
• Provide assistance with front desk coverage and mail distribution
• Provide assistance with tracking, assigning, reviewing, and uploading correspondence for the support system of the Restoration of Rights
• Performs and leads various operational support duties
• Performs specialized tasks and coordinates general office functions such as budget, legal work, administrative, property management, travel arrangements, procurement, personnel, information systems, or fiscal duties, and provides training to staff.
• Conducts research, troubleshoots office systems or procedures for efficiency and accuracy; collects, organizes, and details in writing the required documentation in answering queries.
• Coordinates and/or acts as a liaison between the agency or work unit and other agencies.
• Processes monthly electronic filing; corresponds with operators regarding production filing; sets up new operators for electronic filing.
• Maintains financial or other records; verifies statistical reports for accuracy and completeness; assists with publishing statistical reports.
• Assists in budget development, analysis, interpretation, and recommendation, including handling deposits and monetary transactions and/or performing audit functions.
• Accurately maintains agency files and records; inputs data into databases.
• Prepares reports; verifies computer systems, databases, and coded data for accuracy.
• Responds verbally and/or in writing to requests for information.
• Screens and corrects documents for procedural compliance; evaluates information for accuracy.
• Provides customer service to customers, clients, and staff, and acts as a resource and explains rules and procedures to co-workers, customers, and/or clients.
• Responsible for inventory assets.
• Performs administrative duties requiring considerable judgment, which may involve fiscal, human resources, or other specific program areas.
• Resolves some light computer issues/concerns.
• Greets, screens visitors, and interviews customers/clients to evaluate and determine needs.
• Refers customers to appropriate supportive service agencies.
• Tracks information.
• Maintains and reviews case files to determine actions to be taken.
• Evaluates information for accuracy.
• Assures the procurement process is managed appropriately and according to established procedures.
• Involves some processing/interpreting of legal documents.
• Document and seal expungement cases. Services as the point of contact and documents all fingerprints received.

Preferences:
Preference may be given to those with at least two years of work experience in an office environment.

Knowledge:

• Knowledge of applicable federal, state, and local laws, codes, regulations, and policies, technical processes, and procedures related to the department.
• Knowledge of financial record keeping and reporting principles and procedures, basic accounts payable, and purchasing.
• Knowledge of the principles and practices of employee supervision, training, and evaluation.
• Knowledge of techniques for providing a high level of customer service.

Minimum Qualifications:

Education & Experience Substitution: 2-4 years of progressive work experience (typically in Business Office Communications) with acquired knowledge at the level of an Office Assistant I or

Education:

Associate's Degree (typically in Business)

Experience:

0-1 year of progressive work experience (typically in Business Office Communications) with acquired knowledge at the level of an Office…