Student Hub Associate

Hours and Scheduling

• Hours of Work:
  Monday
  - Friday 8:00am to 5:00pm.
• Screening will begin ASAP and continue until the position(s) is filled.
• Start date to be determined, but as soon as practicable after the hiring/interview process.

Salary and Benefits:
This is a full-time, benefited Staff, S26 level position. Starting salary range: $18.03 - $22.09/hourly, depending upon experience.

• Educational Benefits for the employees and dependents
• Tuition Reimbursement
• 17 Paid Holiday/Closure Days
• Three Paid Personal Days
• Healthcare/Dental/Vision/Life Insurance
• Generous Retirement Benefits - 14.62% Employer Paid/4% Employee Paid
• Paid Vacation and Sick Leave
• Onsite Childcare Center
• Professional Development Opportunities

Student Hub Associates provide exemplary service to students, families, and the community, and serve as primary support for general inquiries and navigating all aspects of the student enrollment and financial aid process. This position requires a wide breadth as well as depth of knowledge in multiple areas within and related to Student Services, most specifically Enrollment Services, Registrar (student records/registration), and Financial Aid, as well as Student Life and Student Accounts.

Student Hub Associates work closely with students in all stages of their educational journeys, provide financial aid advising, and help students understand and resolve registration holds and financial aid verifications and appeals. Student Hub Associates must thoroughly understand, interpret, and effectively communicate complex institutional policies and financial aid regulations on a regular basis.

Student Hub Associates primarily serve students at the Cheyenne Campus and may be assigned to provide in-person support and coverage at other College locations, including the Laramie Campus, based on operational needs. This position requires flexibility in work location and occasional travel between campuses to ensure consistent student service delivery.

This position is non-exempt and is eligible for compensatory or overtime pay provisions of the FLSA. This listing of essential duties is not all-inclusive, but representative, other duties may be assigned.

To perform successfully in this position, an individual must be able to perform principal responsibilities satisfactorily as well as possess education/experience, employ the knowledge, skills, and abilities as listed in representative fashion; reasonable accommodations may be made to enable individuals with disabilities to perform the principal responsibilities.

• Provide knowledgeable and thorough service to students and stakeholders by maintaining a current and accurate understanding of applicable policies, procedures, and regulations, and by communicating them effectively to students and stakeholders (using variety of communication methods including in-person, phone, chat, and email).
• Make decisions of a significant matter regarding assessing and interpreting complex, multilayered student situations to accurately guide students to the appropriate service/course of action.
• Contribute to student/stakeholder understanding by effectively and proactively communicating with students/stakeholders including providing necessary resources, tailoring communication to ensure understanding, and coordinating appropriate follow-up.
• Provide compassionate and respectful experiences (for students/stakeholders) by projecting a genuinely cheerful demeanor and engaging positively with students.
• Serve as the primary service provider for students needing assistance with registration, financial aid, Enrollment Services, Student Success Coach and student .
• Understand, interpret and counsel students on College policies and procedures and financial aid regulations, including effectively communicating the process and any resolution options to students, including keeping up with quickly changing information, and knowledge and effective usage of provided resources.

• Collect exact cash and check payments for transcripts and tuition balances and coordinate with Student Accounts for necessary monetary transport.
• Keep accurate records of student interactions in accordance with departmental policies.
• Maintain a high level of confidentiality and integrity of documents and student information according to institutional and regulatory standards.

• Complete all work in a punctual and reliable manner and engage in consistent communication with colleagues to ensure uninterrupted service to students.
• Maintain a current and accurate understanding of the processes and procedures used at the Student Hub, as well as in all areas of Enrollment Services.
• Act as a liaison between students and other campus departments (both in Enrollment Services and elsewhere), including making appropriate referrals to other areas when necessary.
• Communicate openly with colleagues across Student Services to support office functions,…