Weekend Receptionist

Polaris Rehabilitation & Care Center | Cheyenne, Wyoming

At Polaris Rehabilitation & Care Center, our Receptionist is often the first person residents, families, visitors, applicants, and community partners interact with when they enter our facility.

We are seeking someone who can create a welcoming first impression while providing dependable administrative support to our residents, families, employees, and leadership team.

• Consistent weekend opportunity
• Supportive, team-oriented work environment
• Opportunity to gain experience in healthcare and senior living
• Leadership that values and supports staff
• Meaningful work where your interactions make a difference

Polaris Rehabilitation & Care Center is seeking a friendly, dependable, and professional Weekend Receptionist to join our team in Cheyenne, Wyoming.

The Weekend Receptionist serves as the primary point of contact at the front desk and plays an important role in creating a welcoming, organized, and professional environment throughout the facility.

This position is responsible for greeting and assisting residents, families, visitors, employees, applicants, vendors, and other guests; answering and directing telephone calls; providing general administrative support; and assisting facility leadership with front-office responsibilities.

Because this position provides weekend front-desk coverage,
dependability and consistent weekend availability are essential
.

• Greet residents, families, visitors, employees, applicants, vendors, and community partners in a friendly and professional manner
• Create a positive and welcoming first impression for everyone entering the facility
• Assist visitors with general questions and direct them to the appropriate department or team member
• Provide courteous and professional customer service in person and over the telephone
• Maintain awareness of activity within the front entrance and reception area
• Assist residents and families with general non-clinical questions and direct clinical concerns to the appropriate nursing or leadership team member
• Help maintain a welcoming environment where residents and families feel valued and cared for

• Answer incoming telephone calls promptly and professionally
• Direct calls to the appropriate department or employee
• Take accurate messages and ensure they are communicated appropriately
• Monitor the front desk and main entrance during assigned hours
• Assist with visitor sign-in and other established entrance procedures
• Receive deliveries and notify appropriate departments
• Maintain an organized, clean, and professional reception area
• Follow established procedures for handling inquiries and requests for information

• Assist with general clerical and administrative responsibilities as assigned
• Organize, copy, scan, file, and distribute documents
• Assist with preparing packets, forms, correspondence, and other facility materials
• Receive and distribute mail, packages, and internal communications
• Maintain appropriate front-desk logs and documentation
• Assist facility leadership and department managers with administrative projects as assigned
• Support weekend facility operations by communicating information to the appropriate team members

• Develop positive and professional relationships with residents and families
• Provide residents and visitors with assistance navigating the facility
• Listen respectfully to resident and family questions or concerns and communicate them to the appropriate staff member
• Maintain resident privacy, dignity, and confidentiality
• Demonstrate patience, compassion, and professionalism when interacting with seniors and their families
• Recognize that every front-desk interaction contributes to the overall resident and family experience

• Maintain confidentiality of resident, employee, and facility information
• Follow applicable privacy requirements and facility confidentiality policies
• Do not release resident or employee information without appropriate authorization
• Follow facility visitor, security, emergency, and safety procedures
• Promptly communicate unusual activity, safety concerns, or emergency situations to appropriate facility personnel
• Maintain professional boundaries when handling sensitive information

• Work collaboratively with nursing, administration, Human Resources, admissions, social…