Motor Vehicle Registration Representative

Under direct supervision, performs various motor vehicle registration and customer service functions.

• Examines and evaluates required vehicle registration documentation in accordance with Federal/State laws and departmental procedures; issues vehicle registration and license plates; upon denial, provides information and instruction to registrants.
• Examines and evaluates documents required for vehicle sales tax collection in compliance with State law, regulations and departmental procedures; collects sales tax, assesses interest and penalties, and issues receipts.
• Collects, counts and disburses funds related to vehicle transactions; balances assigned cash drawer.
• Communicates and provides information to registrants/taxpayers in relation to tax codes, laws, principles and procedures; ensures compliance with vehicle registration and sales tax payment processes.
• Processes, orders and receives specialty plates and application forms; prepares renewal registration postcards for mailing; validates sticker inventory, selects and posts pertinent information on specific registration and sales tax records; investigates and corrects vehicle identification numbers.
• Drafts written correspondence; provides assistance with coordinating office supply inventory as required.
• Conducts research using the State Registration Information System (RIS); researches titles, sales tax, and registration databases for delinquent sales tax.
• Audits and corrects vehicle registration records for compliance and ensures consistent application of State rules and regulations.
• Performs other duties as assigned or required.

• High School Diploma or equivalent; AND one (1) year customer service experience; or equivalent combination of education, training and experience. Must be bondable.

• Knowledge of motor vehicle division activities and functions.
• Knowledge of Federal and State statutes applicable to vehicle registration and sales tax collection.
• Knowledge of vehicle registration and sales tax documentation.
• Knowledge of cash drawer balancing processes.
• Skill in performing various motor vehicle registration functions.
• Skill in providing general information in relation to vehicle registration and sales tax payments.
• Skill in ensuring compliance with departmental policies and procedures.
• Skill in collecting/disbursing funds and balancing cash drawers.
• Skill in working with and providing assistance to the general public.