Associate Director, Field Reimbursement Management; FRM

Associate Director, Field Reimbursement Management (FRM)

We are seeking a highly skilled and detail-oriented team member to serve as Associate Director, Field Reimbursement Management (FRM). This role will report into the Senior Director, Patient Access and support Patient Access field operations for Otsuka’s CNS new launch product. This role will own and drive the day-to-day operations, analytics, and performance management of the Patient Access teams supporting the CNS new launch product, and other components of the CNS support as needed.

The successful candidate will ensure operational excellence, optimize field team effectiveness, and provide data-driven insights that enhance patient access and affordability outcomes for our specialty products.

• Own and drive the performance and effectiveness of Patient Access field operations across the CNS new launch product, with accountability for access, affordability, and execution outcomes.
• Define and evolve KPI frameworks tied to business outcomes, ensuring alignment with brand and access strategies.
• Lead the design and continuous evolution of tools, insights, and engagement models to enhance field effectiveness and address access barriers.
• Serve as a strategic partner to Managed Markets, Sales, Brand, and vendor to align field execution with broader access and affordability strategies.
• Provide oversight and accountability for teams, ensuring consistent quality across the field.
• Diagnose systemic access and operational gaps across field, payer, and hub interfaces, and lead cross-functional solutions to improve patient access outcomes.
• Provide feedback to vended team leaders, building a culture of accountability, data-driven decision-making, and patient-centric service.
• Operational Excellence & Process Optimization.
• Data-Driven Decision Making & Insights Generation.
• Field Team Leadership & Development.
• Cross-Functional Collaboration & Stakeholder Management.
• Compliance & Risk Management.
• Strategic Problem Solving.

• Accountability for Results
  - Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change.
• Strategic Thinking & Problem Solving
  - Make decisions considering the long-term impact to customers, patients, employees, and the business.
• Patient & Customer Centricity
  - Maintain an ongoing focus on the needs of our customers and/or key stakeholders.
• Impactful Communication
  - Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka.
• Respectful Collaboration
  - Seek and value others’ perspectives and strive for diverse partnerships to enhance work toward common goals.
• Empowered Development
  - Play an active role in professional development as a business imperative.

• Bachelor’s degree in Business, Healthcare Administration, or related field preferred.
• 8+ years of experience in patient access or field reimbursement operations.
• Strong background in reimbursement processes related to injectable medications, payer policies, and healthcare data analytics.
• Demonstrated success in operational leadership, performance management, and compliance-driven execution.
• Excellent analytical, communication, and interpersonal skills.
• Ability to travel up to 50%.

Minimum $ - Maximum $, plus incentive opportunity:
The range shown represents a typical pay range or starting pay for individuals who are hired in the role to perform in the United States. Other elements may be used to determine actual pay such as the candidate’s job experience, specific skills, and comparison to internal incumbents currently in role. Typically, actual pay will be positioned within the established range, rather than at its minimum or maximum.

This information is provided to applicants in accordance with states and local laws.

This will be posted for a minimum of 5 business days.

Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student…