Training Operations Program Manager

Overview

The Training Operations Program Manager is an important member of the Training Center of Excellence within Global Quality. This role will play a pivotal role in managing and optimizing training operations within the organization. The position supports governance and Community of Practice (CoP) meetings; manages development projects, learning management system (LMS) initiatives, and related projects; collates metrics and analytics; creates dashboards and reports;

manages SharePoint sites and communications; and supports audits and inspections.

• Governance & CoP Meetings
  • Coordinate governance and community of practice meetings.
  • Coordinate agendas, track action items, and ensure alignment with organizational goals.
  • Coordinate communication and collaboration among stakeholders.
• Project Management
  • Act as project manager for all development, LMS, and other learning-related projects.
  • Develop project plans, timelines, and budgets with the COE leadership team, ensuring timely delivery.
  • Coordinate with cross‑functional teams to achieve project objectives.
• Metrics & Analytics
  • Collect, analyze, and interpret learning metrics and analytics.
  • Compile and update dashboards and reports to display key performance indicators (KPIs).
  • Support analysis of metrics to drive continuous improvement in learning operations.
• SharePoint Management
  • Manage and maintain SharePoint sites to ensure effective communication, collaboration, and document storage.
  • Provide technical support to users as needed.
• Audits & Inspections Support
  • Assist in preparing for audits and inspections by ensuring training documentation and processes are compliant.
  • Provide support for audit‑related inquiries and assist in ensuring readiness during inspections as needed.

• Bachelor’s degree required; advanced degree in Education, Organizational Development, or related field preferred.
• 5+ years of experience in training operations, project management, or related roles, preferably within the pharmaceutical, biotech, or healthcare industry.
• Proficiency in LMS platforms, SharePoint, and data visualization tools.
• Strong analytical skills with the ability to interpret metrics and create actionable insights.
• Excellent organizational, communication, and stakeholder management skills.
• Experience in supporting audits and inspections is a plus.

• Detail‑oriented with a focus on operational excellence.
• Agile and adaptable in a dynamic environment.
• Passionate about leveraging technology to enhance learning operations.

• Accountability for Results – Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change.
• Strategic Thinking & Problem Solving – Make decisions considering the long‑term impact to customers, patients, employees, and the business.
• Patient & Customer Centricity – Maintain an ongoing focus on the needs of our customers and/or key stakeholders.
• Impactful Communication – Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka.
• Respectful Collaboration – Seek and value others’ perspectives and strive for diverse partnerships to enhance work toward common goals.
• Empowered Development – Play an active role in professional development as a business imperative.

Minimum $ – Maximum $, plus incentive opportunity. The range shown represents a typical pay range or starting pay for individuals hired in the role to perform in the United States.

This will be posted for a minimum of 5 business days.

Comprehensive medical, dental, vision, prescription drug coverage, company‑provided basic life, accidental death & dismemberment, short‑term and long‑term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits.

Come discover more about Otsuka and our benefit offerings –

This job description is intended to describe the general nature and level of the work being performed by the people assigned to this…