Head of Clinical Delivery Job Cheyenne area,Wyoming USA,Business

Accountabilities

Set and govern clinical assurance frameworks for the benefit area; ensure adherence to policies, governance standards, and regulatory/contract requirements.

Lead the quality function end‑to‑end: scheduling, oversight, calibration, acceptance/challenge/escalation, and reporting of themes and trends for continuous improvement.

Provide clinical leadership for coaching: define priorities, ensure consistency across Clinical Support Coaches, and calibrate standards for new entrant and experienced HPs.

Use MI, quality outcomes, and qualitative insights to identify systemic risks; sponsor targeted interventions and track impact on quality, consistency, and customer outcomes.

Line manage Clinical Delivery/SB Leads and Clinical Content Developers, to enhance capability, coach leaders, and ensure operating rhythm, decision rights, and escalation discipline.

Chair/attend key governance forums; act as senior escalation point for complex clinical issues beyond operational remit and coordinate cross‑functional recovery plans.

Engage external stakeholders (e.g. DWP) and partners to align expectations, respond to findings, and drive improvements across the benefit area.

Key Internal Stakeholders & Relationships

Clinical Support Coaches
Head of Operations & Delivery Enablement
Operational Training and Development
Clinical Delivery/SB Clinical Leads
Clinical Content Developers
Clinical Assurance Managers
Quality Calibration and Audit Leads
Commercial, Technology and Central Services
Clinical Governance, Safeguarding & Policy

Key External Stakeholders & Relationships

DWP stakeholders
DRG and other clinical governance partners
External suppliers/partners where relevant

Qualifications & Experience Essential

Qualified health professional with current registration/license to practice and continuous professional development compliance.
Competent Disability Analyst in relevant benefit type, maintained approval and consistent performance in key role responsibilities.
Demonstrable leadership of audit/assurance functions in clinical environments.
Proven experience clinically supporting and developing a team of health professionals and/or leading clinical change initiatives with positive outcomes.
Experience in creating and executing action plans to consistently drive quality and performance improvement.
Strong analytical skills with proficiency in Excel and PowerPoint.
Proven stakeholder management; able to influence and empower others to make proactive decisions.

Desirable

Management experience leading multi-disciplinary clinical teams.
Experience working within a multidisciplinary environment, building positive relationships across clinical, operational, and support services.

Maximus Competencies

Embraces Respect
Partners Effectively
Creates Innovative Solutions
Focuses on the Customer
Demonstrates Compassion
Takes Responsibility & Acts with Integrity
A commitment to the principles and practices of diversity, equity, and inclusion

Individual Competencies

Maintains and consistently applies professional skills. Manages own professional competence and accountability, in accordance with the appropriate governing body/code of conduct and practice standards.
Complies with all applicable continuous professional development requirements.
Ensures professional practice standards and "best practice" are maintained in all areas of work.
Ability to prioritise projects and tasks effectively.
Flexible and adaptable; responds proactively to changing customer/business needs.
Confident and effective communicator, verbally and in writing with ability to adapt communication to audience needs, interacting constructively with a range of audiences.
Drive solution focused innovation to benefit the wider business.
Data‑Driven Decision Making.
Demonstrates people‑centric leadership – Inspiring engagement with commitment to develop team member and colleague capability and confidence to ensure growth.
Agile execution with attention to detail and delivery to completion.
Embraces innovation and technology.

Travel Requirements

National travel to Assessment Centres to support health professionals as required and attend key meetings.

EEO Statement

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