Customer Support Specialist - WY State Parks HQ

Position: At-Will Contract Customer Support Specialist - WY State Parks HQ 2026-01429
Description and Functions

Open Until Filled

GENERAL DESCRIPTION:

Join a team where we literally sell fun for a living! Wyo Parks is seeking an At-Will Contract Customer Support Specialist to serve as the front-line face of our Headquarters and a key member of the Visitor Services team. From managing permit sales to mastering our campsite reservation system, you'll help visitors plan their Wyoming adventures every day. We are offering an employment contract of up to two years.

Want to learn more about our team and the Agency? Have a look at our reservation website atReserve

Wyoming.gov, then check out @wyoparks on You Tube and Facebook to see what makes this a great place to work and serve our citizens and visitors.

IMPORTANT:

Schedule:

Monday - Friday, 8:00 AM - 5:00 PM.

Location:

Barrett Building (where the State Museum is housed).

Human Resource Contact: stacy.sprengeler,

ESSENTIAL FUNCTIONS:

The listed functions are illustrative only and are not intended to describe every function that may be performed in the job level.

* Frontline Ambassador:
Serve as the first point of contact for Wyo Parks. You'll be the welcoming face for fourth-floor walk-ins and the friendly voice answering the main HQ phone line.

* Permit & Sales Support:
Assist walk-in customers with purchasing park permits and provide basic, helpful information about our parks and sites to help them plan their visit.

* Conflict Resolution & Advocacy:
Act as a brand ambassador during difficult conversations. We see every complaint as an opportunity to turn a frustrated visitor into a lifelong fan of Wyo Parks by providing empathetic, professional, and solution-oriented service.

* Office Routing:
Quickly learn "who does what" at HQ so you can direct calls and visitors to the right person or department efficiently.

* Team Assistance:
Provide "extra set of hands" support to the Visitor Services team. This includes simple data entry, filing, and helping with basic updates to reservation records as needed.

* Reservation System Guide:
Serve as a helpful resource for callers who need a hand navigating our campsite reservation website. You'll walk them through the basics of how to book their stay.

* While not required, if interested, there are opportunities to head out into the field! This includes assisting at special park events, supporting programs like Parks for Patriots, and getting a first-hand look at the locations you help our customers book every day.

Qualifications

PREFERENCES:

Preference may be given to applicants with a background inretail, hospitality, or office support, particularly those who enjoy high-volume interaction with the public. We are looking for a candidate who ispunctual, dependable, and comfortable being the "hub" of a busy office.

KNOWLEDGE:

* Exceptional Customer Service:
Ability to remain professional, patient, and friendly, even during busy "peak" seasons or when handling difficult calls.

* Communication:
Ability to convey information clearly to a variety of audiences, from out-of-state tourists to internal park staff.

* Tech Comfort:
Ability to learn a web-based reservation system and perform basic data entry with accuracy

* Organizational Awareness:
Ability to follow checklists, maintain a tidy front-desk area, and manage multiple small tasks (like phones and walk-ins) simultaneously.

* Problem Solving: A "can-do" attitude and the ability to find answers to common park questions using provided resources.

* De-escalation & Brand Ambassador:
Ability to remain calm and empathetic when handling complaints. The ability to see a complaint as an opportunity. You should be skilled at turning a "tough" phone call into a positive experience that keeps visitors coming back to our parks.

MINIMUM QUALIFICATIONS:

None - See "Preferences"

Necessary

Special Requirements

PHYSICAL

WORKING CONDITIONS:

* Work is conducted in an office setting with the option to visit Parks and Historic Sites throughout the state.

* Stationary Positioning:
Ability to remain in a stationary position (sitting or standing) at the front reception desk for extended periods while assisting walk-in customers and answering phones.

* Dynamic Work Environment:
Requires frequent…