Customer Support Specialist - WY State Parks HQ

Open Until Filled

Join a team where we literally sell fun for a living! Wyo Parks is seeking an At‑Will Contract Customer Support Specialist to serve as the front‑line face of our Headquarters and a key member of the Visitor Services team. From managing permit sales to mastering our campsite reservation system, you’ll help visitors plan their Wyoming adventures every day. We are offering an employment contract of up to two years.

Reserve Wyoming.gov.

Schedule:

Monday – Friday, 8:00 AM – 5:00 PM.

Location:

Barrett Building (where the State Museum is housed).

Human Resource Contact: stacy.sprengeler,

• Frontline Ambassador:
  Serve as the first point of contact for Wyo Parks; welcoming face for fourth‑floor walk‑ins and friendly voice answering the main HQ phone line.
• Permit & Sales Support:
  Assist walk‑in customers with purchasing park permits and provide basic helpful information about our parks and sites.
• Conflict Resolution & Advocacy:
  Act as a brand ambassador during difficult conversations, turning a frustrated visitor into a lifelong fan of Wyo Parks through empathetic, professional, and solution‑oriented service.
• Office Routing:
  Quickly learn who does what at HQ so you can direct calls and visitors to the right person or department efficiently.
• Team Assistance:
  Provide “extra set of hands” support to the Visitor Services team with simple data entry, filing, and helping with basic updates to reservation records as needed.
• Reservation System Guide:
  Serve as a helpful resource for callers who need a hand navigating our campsite reservation website; walk them through the basics of how to book their stay.
• Optional field experience:
  Assist at special park events, support programs such as Parks for Patriots, and get a first‑hand look at the locations you help customers book.

Preference may be given to applicants with a background in retail, hospitality, or office support
, particularly those who enjoy high‑volume interaction with the public. We are looking for a candidate who is punctual, dependable and comfortable being the “hub” of a busy office.

• Exceptional Customer Service:
  Ability to remain professional, patient, and friendly, even during busy “peak” seasons or when handling difficult calls.
• Communication:
  Ability to convey information clearly to a variety of audiences, from out‑of‑state tourists to internal park staff.
• Tech Comfort:
  Ability to learn a web‑based reservation system and perform basic data entry with accuracy.
• Organizational Awareness:
  Ability to follow checklists, maintain a tidy front‑desk area, and manage multiple small tasks simultaneously.
• Problem Solving: A “can‑do” attitude and the ability to find answers to common park questions using provided resources.
• De‑escalation & Brand Ambassador:
  Ability to remain calm and empathetic when handling complaints and turn a “tough” phone call into a positive experience that keeps visitors coming back to our parks.

None – see “Preferences.”

• Work is conducted in an office setting with the option to visit parks and historic sites throughout the state.
• Stationary positioning:
  Ability to remain in a stationary position (sitting or standing) at the front reception desk for extended periods while assisting walk‑in customers and answering phones.
• Dynamic work environment:
  Requires frequent movement between the workstation and the front service counter, including regular trips to storage areas and mail rooms, which may require navigating different floors of the building.
• Manual dexterity:
  Ability to operate a computer, multi‑line phone system, and credit card processing equipment.
• Visual acuity:
  Ability to read computer screens, maps, and identification documents (for permit sales) to ensure accuracy in data entry.
• Light lifting:
  Occasional lifting or moving of office supplies, boxes of park maps, or permit books (typically under 20 lbs).

• FLSA:
  Non‑exempt

The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.