Seasonal Customer Advocate

Seasonal Customer Advocate

The Seasonal Customer Advocate is responsible for managing administrative processes and delivering a memorable experience during every customer interaction.

Schedule: Monday Through Friday, 8:00am to 5:00pm. Employment through August 31, 2026. Pay:
Competitive weekly base pay starting at $19.75/hour.

• Welcome in-shop customers and resolve customer concerns quickly and efficiently – often coming up with creative solutions.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
• Confirm and complete work order information, including insurance verification, additional parts and missing information.
• Perform administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.
• All other duties as assigned.

• High School Diploma/GED/Equivalent required.
• 1-3 years telephone operations or business administration experience required.
• Ability to provide world class customer service in a changing, fast-paced operation.
• Professional appearance and wear personal protective equipment.
• Ability to travel up to 10%.

Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer. We don’t discriminate on the basis of any characteristic protected by law, nor do we tolerate discrimination or harassment against our associates and clients.