Seasonal Customer Advocate

Seasonal Customer Advocate

The Seasonal Customer Advocate is one of Safelite’s first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and answering inbound phone calls and emails, this organized and energetic professional delivers a memorable experience during every interaction.

• Monday through Friday, 8:00 am to 5:00 pm
• From now through August 31, 2026

• Competitive weekly base pay starting at $19.75 per hour.

• Welcome in‑shop customers and resolve customer concerns quickly and efficiently, often coming up with creative solutions.
• Manage incoming calls, e‑mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same‑day reschedules/cancellations.
• Keep all moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
• Handle administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.
• All other duties as assigned.

• High School Diploma, GED or equivalent.
• 1–3 years of telephone operations or business administration experience.
• Ability to provide world‑class customer service in a changing, fast‑paced operation.
• Present a professional appearance and wear personal protective equipment.
• Ability to travel up to 10 %.

Safelite is an equal‑opportunity employer. Diversity is valued, and we welcome everyone. Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations. This position may involve physical and mental demands; these are not job qualification standards but are listed to help identify tasks where accommodations may be needed for qualified persons.