Service Writer

Job Details

• Level: Experienced
• Job Location:
  
  Cheyenne, WY 82007
• Position Type:
  Full Time
• Salary Range: $26.00 - $32.00 Hourly
• Travel Percentage:
  None
• Job Shift: Day

As a Service Writer for Power Motive Corporation, you will play a key role in the company's success by streamlining the day‑to‑day clerical duties of the Service team. You will act as a key point of contact for our external service customers while assisting our Service Manager and Service Department with its daily operations.

• Open work orders as directed by the Service Manager and maintain control until closed and invoiced.
• Handle Repair Order charges, parts, warranty validation & claims coverage including computation of charges, submission and follow‑up.
• Manage timecards and input into both Paycom and CDK/Intelli Dealer.
• Code invoices for payment.
• Return cores and unused parts from service work orders.
• Maintain a clean and safe work area.
• Account for all time on a time card and for all material used in performing assigned duties.
• Handle service department filing and records.
• Update customer profiles using equipment, hours or other information from the customer work orders.
• Maintain accessories and supplies and prepare replacement orders for the Service Manager's approval.
• Assist the Fleet Manager by maintaining service truck licensing, insurance cards, and DOT inspection records to ensure PMC follows the regulations.
• Complete other duties as assigned.

• Answer phones – direct phone calls, and if no one is available, help when possible or take a message.
• Assist in handling customer complaints and concerns.
• Greet customers immediately in a courteous manner.
• Treat customers fairly and with honesty, and demonstrate commitment to superior customer service and ethical business practices.

• Treat all employees and customers fairly, courteously and with dignity.
• Maintain positive relationships with customers, other employees and owners.
• Focus on quality & service.
• Be neat and clean.
• Demonstrate an interest in growing the dealership's business.

• Health
• Vision
• Dental
• 401K with Company Match
• 10K Employer paid AD&D
• Supplemental Life
• PTO accruing on start date
• Sick Time
• Bereavement
• Short Term and Long‑Term Disability
• EAP Program
• Training and Advancement Opportunities

• Must have an outgoing, friendly personality and superior communication & customer service skills.
• Experience working in a service department.
• Ability to write and work on routine reports and correspondence.
• Good computer skills.
• Knowledge of office procedures.
• Good organizational ability.
• General understanding of mechanical/technical terms.
• High school diploma or GED equivalent.

• The noise level in the work environment is usually moderate.
• Requires the use of both hands.