Technical Operations Principal

Open Until Filled

The Wyoming Department of Transportation (WYDOT) Telecommunications Program is seeking a Wyo Link Principal Technician located in Cheyenne, Wyoming. This position will provide crucial support to the digital trunked VHF P-25 Wyo Link Statewide Public Safety Communications System. The role administers, maintains, and upgrades the hardware and software of the Wyo Link master sites and associated radio sites to ensure maximum system availability for public safety agencies while providing system‑related support to the end user.

• $2,000 Hiring Bonus (see notes for eligibility)
• Comprehensive health, dental, and vision insurance
• Paid vacation, sick leave, FMLA, and holidays
• Retirement – Pension and 457B plans that help you build a secure future
• Meaningful work that makes a difference for Wyoming communities
• and MUCH MORE!
• Want to see the full value of your compensation beyond salary? Explore our Total Compensation Calculator: (Use the "Apply for this Job" box below)..gov

Human Resource Contact:  or amy.vigil1

• Administer the Wyo Link system and its users’ subscriber equipment, including fault management, configuration management, performance management, and security management.
• Use advanced and complex Internet Protocol (IP) Configuration Management & System Administration applications to optimize Wyo Link servers, databases, routers, and gateways and their service to affiliated agency networks and third‑party IT applications.
• Respond to system alarms and resolve user trouble reports and emergency system re‑configurations during crises. Diagnose problems relating to tele‑data/microwave interconnects and/or radio frequency equipment.
• Coordinate and monitor the implementation, maintenance, and repair of Wyo Link communication subsystems and equipment, including efforts of contractors and inter‑agency/inter‑division maintenance partners. Monitor and follow up on contractor maintenance efforts and depot‑level equipment repairs.
• Consult with and advise communications system user agencies to understand their current and future needs in order to evaluate options, configure systems, and formulate operating policies to meet their requirements. Assist these agencies in the development of their fleet maps and code plugs, while making recommendations on features and benefits for their communication system.
• Configure equipment to perform to customer requirements, enable subscriber equipment in system configuration software, set operating parameters and permissions for subscriber equipment, and use system resources to troubleshoot subscriber equipment connectivity and operational issues.
• Program and check out subscriber radios and console systems using Customer Programming Software, and other tools for radio maintenance and alignment.
• Measure system performance and results with specialized network software and communications tools to ensure levels of service specified in communication systems requirements.
• Provide graphical reports to the Wyo Link Support Manager to demonstrate system availability and usage, and proactively determine cause and remediation for high‑usage sites.
• Perform database back‑ups and restorals.

• Degree in Telecommunications, Information Technology, Network Administration, Electronics, or a closely related field.
• 6–8 years of experience in this field with supervisory responsibilities.
• FCC General Radio Operators License required within six (6) months of employment.
• Experience working within a digital trunked VHF P‑25 communications system.

• Ability to use specialized voice and data telecommunication systems and equipment; must analyze performance, interpret/use specification sheets and technical diagrams/manuals, and network management software.
• Broad knowledge of Telecommunications, Electricity, Electronics, Information Technology, and facilities; including telephony, data communications, integration of voice & data communication systems with computers & electronic devices, transmission media, towers, vehicle electrical, and building/facility services.
• Advanced technical knowledge, with the ability to independently install, configure,…