Senior Technical Operations Technician

Position: Senior Technical Operations Technician 2026-01455
Description and Functions

Open Until Filled

GENERAL DESCRIPTION:

The Wyoming Department of Transportation (WYDOT) is seeking a Senior Technical Operations Technician in Cheyenne, Wyoming. This position operates an independent work center to provide reliable telecommunications for transportation efficiency and public safety statewide.

This position offers a $2,000 Hiring Bonus See notes for eligibility

Working for the State of Wyoming offers more than a paycheck. Our total compensation package includes:

* Comprehensive health, dental, and vision insurance

* Paid vacation, sick leave, FMLA, and holidays

* Retirement - Pension and 457(b) plans that help you build a secure future

* Flexible schedules and work-life balance options

* Meaningful work that makes a difference for Wyoming communities

* and MUCH MORE! for detailed information, oryou can watch this short video to learn about our benefit package!

Want to see the full value of your compensation beyond salary?

Explore our Total Compensation Calculator:compensation calculator.wyo.gov

Human Resource Contact:  or amy.vigil1

ESSENTIAL FUNCTIONS:

The listed functions are illustrative only and are not intended to describe every function that may be performed at the job level.

* Configure equipment to perform to customer requirements, enable subscriber equipment in system configuration software, set operating parameters and permissions for subscriber equipment, and use system resources to troubleshoot subscriber equipment connectivity and operational issues

* Consult with and advise Wyo Link system user agencies to understand their current and future needs better to evaluate options, configure systems, and formulate standard operating policies to meet their requirements

* Measure system performance and results with specialized network software and communications tools to ensure levels of service specified in communication systems requirements

* Respond to system alarms and resolve user trouble reports. Diagnose problems relating to ethernet/microwave interconnects and/or radio frequency equipment. Subject to on-call on a rotational basis

* Monitor the implementation, maintenance, and repair of Wyo Link communication subsystems and equipment, including contractor and interagency/inter-division maintenance partners

* Monitor and follow up on contractor maintenance efforts and depot-level equipment repairs

* Use advanced and complex Internet Protocol (IP) Configuration Management & System Administration applications to optimize Wyo Link servers, databases, routers, and gateways and their service to affiliated agency networks and third-party IT applications

* Provide graphical reports to the Wyo Link Support Manager to demonstrate system availability and usage and proactively determine cause and remediation for high-usage sites

* Work collaboratively as part of the Wyo Link team to gain knowledge, experience, and expertise of all aspects of the Wyo Link system and program

* Manage and update WYDOT mass notification and alert messaging system

Qualifications

PREFERENCES/AGENCY REQUIREMENTS:

Valid driver's license

General Radio Operators License (GROL)

KNOWLEDGE:

* Ability to use specialized voice and data telecommunication systems and equipment; analyze performance; interpret/use specification sheets and technical diagrams/manuals and network management software.

* Broad knowledge of Telecommunications, Electricity, Electronics, Information Technology, and facilities; including telephony, data communications, integration of voice & data communication systems with computers & electronic devices, transmission media, towers, vehicle electrical, and building/facility services

* Advanced technical knowledge can independently install, configure, modify, and repair telecommunications networks and equipment and adjoining computers & electronics.

* Knowledge of RF principles and their practical application. Antenna theory and practical application, operation and characteristics of the coaxial feed line, Transient Voltage Surge Suppression devices, analog and digital transmitters, amplifiers, receivers, and the ability to apply this knowledge to practical situations

* Skills in written and oral communication include leadership, training, conflict resolution, consensus building, team building, and clear and concise records, reports, correspondence, training, and other written materials.

* Ability to effectively manage own time and work independently and/or with limited supervision for extended periods, and to make reasoned decisions when confronted with unusual circumstances

* Problem-solving and customer service skills

MINIMUM QUALIFICATIONS:

Education:

Bachelor's Degree

Experience:

0-2 years of progressive work experience (typically in Technical Operations) with acquired knowledge at the level of a Technical Operations Technician II

Certificates, Licenses, Registrations:

Some agencies may require a driver's license

OR

Education & Experience Substitution:

3-5years of progressive work experience (typically in Technical…