Field Service Engineer

Job Description

The Field Service Engineer (FSE) will be responsible for meeting the daily service maintenance and repair needs of the customer's equipment. Establish and maintain proper business relationships with customers and peers as well as performing necessary administrative duties as required and other duties as assigned.

• Initiate, install, troubleshoot optimize customer systems that utilize advanced Direct Digital Control technology.
• Serve as local contact for technical issues and leader in the field.
• Offer effective solutions for increasingly complex system issues.
• Provide turnkey project delivery on small to medium projects.
• Responsible for ensuring that systems operate properly, to include controls, sensors, and software.
• Load software, configure trends, alarms, and reports.
• Implement time management strategies to ensure customer satisfaction.
• Communicate and document the status and details of the project for the customer.
• Provide site-specific training to owners/operators on the complete system.

• High School Diploma or GED.
• 2+ years of experience in Building Automation, HVAC, or technical field.
• Capable of climbing ladders or using other lift equipment over 8 feet above grade and capable of lifting items up to 50lbs.
• Valid and current Driver’s License and can be insurable by the company’s insurance.
• Bachelor’s degree, associate degree, Technical/Business School Certificate or Diploma in HVAC, Controls, or related field.
• Experience with building automation software, such as WebCTRL, and installing increasingly complex building automation controls.
• Basic knowledge of navigating and integrating into a variety of building automation systems.
• Advanced knowledge of TCP/IP networks including wireless technology.
• Experience interacting with a large and diverse number of simultaneous challenges, requiring knowledge of multiple disciplines.
• Ability to communicate technical information to a non-technical audience.
• Excellent communication skills and the ability to work well in a team environment.
• Proficient with Microsoft 365 applications.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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