Technology Management

GENERAL DESCRIPTION

The purpose of this position is to serve as the Telecommunications Infrastructure Supervisor, providing strategic oversight for the state’s unified circuit architecture, telephone system, and telephony equipment purchasing. This role manages the complete circuit lifecycle, from designing network topology and ordering circuits to forecasting and managing the WEN and Unified Network telecom expenditures. This role oversees a statewide telephone system supporting 9,000 users.

Finally, this role oversees the procurement, inventory, and shipment of all telephony equipment purchases for both the state phone system and for mobile devices.

• Comprehensive health, dental, and vision insurance
• Paid vacation, sick leave, FMLA and holidays
• Retirement - Pension and 457B plans that help you build a secure future
• Flexible schedules and work-life balance options
• Meaningful work that makes a difference for Wyoming communities

• Oversee all aspects of the state phone system, including maintenance, firmware/software upgrades, feature additions, support, and operations. Ensure that all programming of voice menu applications and IVR systems meets customer needs and quality standards. Supervises and ensures that the support structure for end-users is optimized and the team has the resources needed to be successful.
• Oversee all aspects of the state’s telecom equipment and services procurement. This includes mobile phones, desk sets, headsets, and all other telecom services requested by customers. Oversees phone contracts and ensures that telephony devices meet the complex requirements of the business and security requirements.
• Ensure that all purchases and work requests of telecommunication vendors and carriers for the State of Wyoming are properly managed through ETS. Responsible for the overall establishment and management of key performance indicators and service level agreements related to telephony systems and processes.
• Work with management and network architects to design and implement network circuit topology and then direct the issuance of circuit orders to local carriers. Monitor and provide leadership with reports pertaining to budget spending and estimates for WEN and Unified Circuit budgets.
• Provide high‑level technical support to other State help desks on connectivity problems statewide. Work with technicians, engineering staff, and contract support personnel for repair and maintenance.

• Experience in telecom equipment management
• Experience in circuit inventory and bandwidth oversight
• Experience in strategic decision making for state benefit

• Ability to conduct meetings, keeping the task focused on meeting business objectives
• Experience with various types of operating systems including Windows 10 and 11 and associated COTS applications
• Ability to place new computer hardware and software into production
• Research new technologies and make recommendations on the adoption of new methods or the acquisition of new technical hardware and software tools to improve agency operations
• Ability to identify and develop technical options for resolving database, application, or system problems
• Ability to analyze, design, prototype, implement, and maintain complex client/server computer applications
• Knowledge of information technology security and how it applies to implementing various types of hardware and software
• Skill in making independent decisions, assuming responsibility, taking initiative, and working with minimum supervision
• Skill in interpersonal relations, oral and written communications, and ability to communicate clearly and effectively
• Ability to interpret and apply state policies and procedures
• Knowledge and understanding of agency mission, policies, and procedures
• Skills in project and project management with the ability to manage multiple tasks simultaneously
• Ability to mentor and guide support technologists
• Ability to communicate and develop collaborative relationships to facilitate the accomplishment of goals among divisions and all organizational levels
• Ability to listen and discern a problem or request with careful attention to detail, then independently…