Table Games Supervisor; Swing Shift

Under the direct supervision of the Manager, the Supervisor ensures customer service and supervises personnel working in their respective areas. He/she preserves the integrity of the games by providing close oversight of employees and customers. He/she provides a pleasant and professional environment for customers and employees. The Supervisor performs additional duties as assigned.

• Helps establish Rules and Procedures for all current and new games
• Understands, respectfully enforces and follows the Table Games Policies and Procedures.
• Supervises dealers and all other support personnel to insure proper performance of duties
• Maintains visual presence of all games in his/her area as much as possible, watching for proper dealing procedure and proper pays by the dealer, monitoring all players being aware of deviation from standard play or unusual betting patterns.
• Renders impartial decisions when a problem and/or error occurs, making sure that if the error was our fault, that the decision will reward the players with compensation in some form (i.e. cash back, comps, etc). If a decision becomes difficult to make, supervisor must use all available means to render a fair decision, i.e. dealer information, player information, tape reviews, etc.
  
  Rule of Thumb;
  In most cases it is always best to “err” on the side of the player, making sure that they are compensated
• Informs Manager when a customer is dissatisfied with a decision. Gets necessary information from the dissatisfied customer thus allowing the Manager to follow-up with the customers concerns
• Settles all Player disputes in a professional and courteous manner
• Continually observes games in progress for possible irregularities in player or dealer conduct/policy/procedure
• Maintains current knowledge of all barred persons
• Maintains awareness of special events and promotions and communicates this information to employees and patrons
• Meets new customers and greets returning players. Makes every effort to learn players names. Makes every effort to get players included in games, suggesting alternative games if first choice is not available
• Must be alert to the possibility of new games
• Starts new games and informs the dealer that he/she is needed for this new game
• Makes sure that all players have ashtrays, drink holders, etc. when needed
• Must be able to deal all games according to established policy and procedure
• Logs in all new and broken games on a daily shift table card
• Responsible for opening and closing games as well as making fills and credits when necessary
• Must keep track of daily table cards to ensure accuracy
• Maintains proper information of player buy-ins for Title 31 Compliance
• Informs Manager of any deviation for standard dealing procedures
• Relays any information regarding daily business to incoming Supervisor at shift change and/or break
• Monitors all employees making sure they are in compliance with Lucky Star’s dealing policies paying extra attention to “new” employees
• Continually reviews all existing dealers by use of personal observations to increase skill level
• Does not approach dealers but makes observations known to Manager
• Maintains a congenial and professional personality, always upbeat and personable
• Must be able to teach and promote all new games to prospective players
• Meets attendance guidelines of the job and adheres to regulatory, departmental and casino policies and procedures
• Attends all required meetings and training
• Performs additional duties as assigned

• High school diploma or equivalent or minimum of 3 years gaming and/or hospitality employment with a minimum of 2 years dealing experience
• Extensive knowledge of all Class III card games
• Dealing and training experience of all varieties of all new games
• Must work any time of day or night in smoky, crowded, noisy environment
• Must be able to stand for 100% of shift
• Must be able to work harmoniously with others
• Must pass a pre‑employment drug test, fingerprint and background check
• Must maintain valid Cheyenne and Arapaho Gaming License

The Lucky Star and Feather Warrior Casinos are Equal Opportunity Employers and will not discriminate against an applicant or employee on any grounds protected under federal, state, or local law including race, color, creed, religion, age, sex, national origin, ancestry, marital status regarding public assistance, membership or non‑membership in any legal organization, or any other characteristic protected under federal, state, or local law.

None of the questions in this application are intended to elicit information regarding any protected characteristic, nor imply any limitation, illegal preference, or discrimination based upon non-job related information or protected characteristics.