Senior Counselor III

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Traveler Experience (TX) is seeking positive, energetic, highly skilled, customer-focused Senior-level Travel Counselors to join our Global Entertainment Client Hub as the Lead Travel Counselor. This team provides end-to-end, full-scope travel services for the highest-level travelers of our client account in the Entertainment, News/Media, and Sports professions. Candidates must be comfortable working in a fast‑paced environment and providing white-glove‑level service. Top candidates will be proactive, motivated, accountable, always willing to jump in to lend a hand, and organized with excellent follow‑through.

Travel counselors will support global accounts, including booking for travelers in multiple countries.

• Manage complex travel requests (air, hotel, car, rail) for high‑touch accounts and top‑tier travelers.
• Act as trusted advisor by offering creative, consultative recommendations tailored to the entertainment sector.
• Handle special requests such as hotel upgrades, charter flights, artist riders, junkets, and production vehicles.
• Apply client policies accurately across diverse travel types and expectations.
• Deliver exceptional service with strong problem‑resolution skills, including managing first‑level complaints.
• Collaborate with team to resolve issues, share knowledge, and support colleagues.
• Provide feedback and innovative ideas to leadership.
• Demonstrate professionalism with clear grammar and empathetic communication across channels.
• Work flexible shifts including evenings and weekends as required.

• High School Diploma required.
• 7+ years of customer service, including 5+ years as a travel counselor.
• VIP, entertainment/production, publicity, news, and sports travel highly desired.
• Excellent verbal, written, and active listening abilities.
• Attention to detail with strong information‑gathering skills.
• Proficiency in complex international reservations, client policies, and processes.
• Solid grasp of global routings and destinations.
• Skilled in Sabre, Microsoft Outlook, Word, and Excel.
• Ability to thrive in an evolving technical environment.
• Willingness to adjust shifts for coverage or global events.

United States

The US national base salary range for this position is from $46,200.00 - $85,800.00.

For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance

Work and life:
Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;