Teller, Finance & Banking

6523 Yellowstone Rd, Cheyenne, WY 82009, USA

At Blue, we discover pathways to realize your possibilities. Our Teller position greets and acknowledges members to the credit union in a courteous, professional and timely manner. Promptly, accurately and efficiently process member financial transactions and inquiries while providing an exceptional member service experience. Identify and recommend products/services best suited for potential and existing members and refer to appropriate staff.

• Greet and acknowledge members to the credit union in a courteous, professional and timely manner. Promptly, accurately and efficiently process member financial transactions including but not limited to: deposits, withdrawals, check cashing, cash advances, loan payments, transfers, wire transfers, official checks, money orders, other negotiable instruments and necessary general ledger postings according to policies, procedures, and standards. Accurately complete Currency Transaction Reports (CTR’s) and Suspicious Activity Reports (SAR’s) when needed.
  
  Ensure proper identification is presented for appropriate transactions. Maintain a high degree of member confidentiality.
• Perform account maintenance to include but not limited to address changes, phone numbers, travel advisories, diary memos, and email address. Respond to member inquiries and requests of account information such as loan payoffs, balances, check orders, maturity dates, payment history, late fees, rates, etc. according to policies, procedures, and standards. Ensure proper identification is presented for appropriate inquiries and requests.
• Assist with branch teller duties to include but not limited to ATM and night drop transactions, verifying cash/coin shipments, balancing cash machine and vaults, and performing opening and closing procedures adhering to security procedures and internal controls. Scan/email any necessary documents to appropriate departments.
• Maintain, balance and verify cash drawer denominations and totals throughout shift and at end of shift. Research and try to resolve discrepancies. Report any discrepancy to the manager or appointed staff member on duty. Complete required teller reports and end of shift work.
• Complete all required quarterly/annual product knowledge exams and mandatory trainings. Participate in all Wednesday trainings/meetings and sales & service development activities.
• Provide assistance to the Branch Manager and Assistant Manager on an as needed basis filling in at the branch where needed or at other branches for peak coverage, shortages, or vacations.
• Listen and respond to members' situations or complaints utilizing credit union service skills; offer solutions and if unable to resolve guide members to the appropriate staff or management for assistance.
• Maintain a thorough knowledge of the features and benefits of all Credit Union products and services in order to deepen member relationships. Identify and recommend products/services best suited for potential and existing members and refer to appropriate staff.
• Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

Experience

A minimum of one year up to three years of similar or related experience, including preparatory experience.

Education/Certifications/Licenses

A high school degree or equivalent.

Interpersonal Skills

Courtesy and tact are essential elements of the job. Work involves personal contact with customers and others inside and outside the organization, generally regarding fairly routine matters for the purpose of giving and obtaining information or instructions, updating or referring. Communications require shorter and not in-depth discussions most of the time.

Other Skills

Strong organizational, analytical and problem-solving skills. PC proficient, including Microsoft Office (Word, Excel, Outlook) and the Internet. Excellent communication skills. Good math skills. Must possess a service orientation and be willing to sell products and services. Ability to…