Accountant, Office Administrator​/ Coordinator

Open Until Filled

Join the Wyoming Department of Family Services in a vital role that helps ensure children and families receive the financial support they depend on. This position provides fiscal and customer service support for the Child Support Program and State Disbursement Unit, helping maintain the accuracy, efficiency, and integrity of child support payment processing throughout the state.

In this role, you will serve as a resource for clients, employers, case managers, and program staff by responding to inquiries, researching and analyzing fiscal information, and providing technical assistance related to child support payments and accounts. You will play an important part in ensuring child support payments are accurately processed and distributed within federally mandated timelines, directly supporting Wyoming families and children.

Responsibilities include reviewing and processing financial transactions, maintaining fiscal records, preparing deposits, generating financial and statistical reports, reconciling fiscal information, and ensuring compliance with established accounting procedures and regulations. You will also assist with payment processing through the state's POSSE and WOLFS systems, review supporting documentation for fiscal transactions, and help maintain accurate records and document retention practices.

This position offers a diverse blend of customer service, financial processing, data analysis, and administrative responsibilities. Success in this role requires attention to detail, strong organizational skills, and a commitment to providing excellent service while supporting the Department's mission of strengthening and protecting Wyoming families.

• Comprehensive health, dental, and vision insurance
• Paid vacation, sick leave, FMLA and holidays
• Retirement - Pension and 457B plans
• Flexible schedules and work-life balance options
• Meaningful work that makes a difference for Wyoming communities

• Shares front window coverage with other staff members to assist walk-in clients.
• Answers Call Center phone calls from clients, employers, and case managers and provides the information requested or redirects callers to units as needed.
• Researches, analyzes data, and interprets fiscal information for clients and child support program staff.
• Accurately processes child support payments received at the State Disbursement Unit onto the state POSSE system within the 2‑day federal requirement.
• Posts fiscal/statistical data, performs calculations, balances totals, and verifies, sorts, and sequences fiscal data documents.
• Produces financial or statistical reports to prepare and complete deposits for child support payments; verifies amounts recorded.
• Applies established accounting procedures and regulations in maintaining financial records or other fiscal documents; file retention of hard copy information and filing.
• Sorts mail and batches child support payments for daily processing.
• Prepares mail for central mail.
• Performs financial processing functions for transactions of a non‑routine or unusual nature.
• Receives and examines fiscal documents to determine if budget/expenditure coding, necessary supporting documentation, and appropriate approvals are included in the submission.
• Enters WOLFS document for payment.
• Prepares and submits CR Documents on WOLFS.

Preference may be given to applicants who are detail-oriented, multitasking capable, organized, and able to prioritize; have data entry experience; are good communicators both orally and in writing; and have customer service experience. Preference may also be given to applicants with experience with the POSSE and WOLFS systems.

• Ability to work as part of a team.
• Skills in customer service.
• Ability to communicate effectively in person, by phone, electronic methods, and in writing.
• Skills in problem‑solving and researching.
• Knowledge of the Parental Obligation System for Support Enforcement (POSSE) system.
• Knowledge of federal and state laws relating to the Child Support Program, economic assistance, and privacy laws; federal codes, regulations, and related statutes.
• Knowledge of computer program…