Accountant, Office Administrator​/ Coordinator

Open Until Filled

GENERAL DESCRIPTION:

Join the Wyoming Department of Family Services in a vital role that helps ensure children and families receive the financial support they depend on. This position provides fiscal and customer service support for the Child Support Program and State Disbursement Unit, helping maintain the accuracy, efficiency, and integrity of child support payment processing throughout the state.

In this role, you will serve as a resource for clients, employers, case managers, and program staff by responding to inquiries, researching and analyzing fiscal information, and providing technical assistance related to child support payments and accounts. You will play an important part in ensuring child support payments are accurately processed and distributed within federally mandated timelines, directly supporting Wyoming families and children.

Responsibilities include reviewing and processing financial transactions, maintaining fiscal records, preparing deposits, generating financial and statistical reports, reconciling fiscal information, and ensuring compliance with established accounting procedures and regulations. You will also assist with payment processing through the state's POSSE and WOLFS systems, review supporting documentation for fiscal transactions, and help maintain accurate records and document retention practices.

This position offers a diverse blend of customer service, financial processing, data analysis, and administrative responsibilities. Success in this role requires attention to detail, strong organizational skills, and a commitment to providing excellent service while supporting the Department’s mission of strengthening and protecting Wyoming families.

• Comprehensive health, dental, and vision insurance
• Paid vacation, sick leave, FMLA and holidays
• Retirement – Pension and 457B plans that help you build a secure future
• Flexible schedules and work-life balance options
• Meaningful work that makes a difference for Wyoming communities and MUCH MORE

Human Resource Contact:
Michelle Johnson / michelle.johnson

• Shares front window coverage with other staff members to assist walk-in clients.
• Answer Call Center phone calls from clients, employers, and case managers and provide the information requested
  or redirect callers to units as needed.
• Researches, analyzes data, and interprets fiscal information for clients and child support program staff.
• Accurately processes child support payments received at the State Disbursement Unit onto the state POSSE
  system within the 2-day federal requirement.
• Posts fiscal/statistical data, performs calculations, balances totals, and verifies, sorts, and sequences fiscal data
  documents.
• Produces financial or statistical reports to prepare and complete deposits for child support payments; verifies
  amounts recorded.
• Applies established accounting procedures and regulations in maintaining financial records or other fiscal
  documents. File retention of hard copy information and filing.
• Sort mail and batch child support payments for daily processing.
• Prepares mail for central mail.
• Performs financial processing functions for transactions of a non-routine or unusual nature.
• Receives and examines fiscal documents to determine if budget/expenditure coding, necessary supporting
  documentation, and appropriate approvals are included in the submission.
• Enters WOLFS document for payment.
• Prepare and submit CR Documents on WOLFS.

Preference may be given to applicants who are detail-oriented, multitasking capable, organized, and able to prioritize, have data entry experience, are good communicators both orally and in writing, and have customer service experience.

Preference may be given to applicants who have experience with the POSSE and WOLFS systems.

• Ability to work as part of a team.
• Skills in customer service.
• Ability to communicate effectively in person, by phone, electronic methods, and in writing.
• Skills in problem-solving and researching.
• Knowledge of the Parental Obligation System for Support Enforcement (POSSE) system.
• Knowledge of…