Driver Services Specialist

Open Until Filled

The Wyoming Department of Transportation (WYDOT) is seeking a Driver Services Specialist for our Driver Compliance section in Cheyenne. This position positively affects public safety on our roads and highways by completing driving records, reviewing hearing/record requests, issuing probationary licenses, and ensuring safe drivers are licensed by reviewing medical, vision, re‑exam evaluations.

Cheyenne is a steadily growing community along the Front Range but still true to the history of the Old West. The city offers nearby access to mountain biking, skiing, hiking, fishing, hunting, and other outdoor activities. Wyoming is one of only nine states with no state income tax.

$2,000 Hiring Bonus – See notes for eligibility

Working for the State of Wyoming offers more than a paycheck. Our total compensation package includes:

• Comprehensive health, dental, and vision insurance
• Paid vacation, sick leave, FMLA, and holidays
• Retirement – Pension and 457B plans that help you build a secure future
• Flexible schedules and work‑life balance options
• Meaningful work that makes a difference for Wyoming communities

Human Resource Contact: .

• Review and evaluate medical, vision and disabled placard documents to determine appropriate actions.
• Review and schedule re‑examinations to evaluate driving abilities.
• Review documents for record reviews to determine eligibility for limited driving privileges, prepare legal files for Administrative Hearings and issue probationary licenses.
• Review and analyze audit reports to maintain accuracy and driving records.
• Review and process driving record requests.
• Review implied consents and DWUI documents to determine appropriate actions.
• Collect, balance and transmit all transactions received.
• Answer questions from the public, courts, attorneys, law enforcement and other DMVs via phone, email and mail.
• Maintain confidential Personal Identifying information.
• Draft correspondence to clients.
• Scan and index documents into document storage system.
• Assist in all Driver Services areas as needed, including training.

Preference will be given for intermediate skill level using Microsoft Word, Excel, Google Drive, Google Calendar and a database.

• Knowledge of Wyoming State Statutes and Rules and Regulations for specialized areas.
• Knowledge of department rules, regulations, policies and procedures.
• Knowledge of personnel rules.
• Knowledge of medical, physical, visual, mental and alcohol conditions as they pertain to driving.
• Knowledge of the types of licenses to be issued relative to the weight of the vehicle.
• Knowledge of Federal Motor Carrier Safety Regulations.
• Skills in excellent customer service.
• Skill in effective interpersonal, oral and written communications.
• Skill in use of Microsoft Word, Excel and Google Suite.
• Skill in decision making.
• Skill in keyboarding with proficiency and report writing.

Education: Associate's Degree (typically in Business)

Experience: 0–1 year of progressive work experience (typically in Business)

OR

Education & Experience Substitution: 1–3 years of progressive work experience (typically in Business)

Certificates, Licenses, Registrations: None

Primarily in office environment, sitting and computer use.

• FLSA:
  Non‑Exempt
• The Wyoming Department of Transportation is a Drug‑Free Workplace.
• The successful applicant will be subjected to a thorough background/fingerprint investigation.
• The successful applicant must have a valid driver license.
• E‑Verify: WYDOT uses E‑Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E‑Verify, including your rights and responsibilities.
• Qualifying eligibility and criteria for the hiring bonus
  • Acceptance of a permanent full‑time non‑exempt/exempt position posted for public recruitment
  • Temporary employees accepting a full‑time or part‑time permanent position.
  • Current employees accepting a promotional opportunity - recruitment must have been opened to the public.
  • One year of service to WYDOT must be completed; failure to complete this requirement will forfeit the hiring incentive; funds will be recouped from final pay.
  • Internal candidates would be required to remain in the position for a minimum of one (1) year from their promotion date.
  • Employees would only be eligible for one (1) hiring bonus in a 12‑month period.
  • If the employee elects to downgrade through an active recruitment and/or appointment during the twelve (12) month period, they would be required to pay the bonus back.

The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.

Class Specifications are subject to change, please refer to the A & I HRD Website to ensure that you have the most recent version.