Emergency Telecommunicator Supervisor

Laramie County Combined Communications Center Dispatch Coordinator

Under general supervision, coordinates and participates in the day to day dispatch operations and activities for Laramie County Combined Communications Center.

(Essential function, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. This list of tasks is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and tasks performed by positions in this class.)

• Coordinates and participates in dispatch operations and activities for an assigned shift.
• Supervises, trains and evaluates assigned dispatch personnel.
• Coordinates staff scheduling; prepares time sheets.
• Responds to calls and provides emergency response assistance; dispatches emergency response crews and law enforcement officials; covers shift and performs dispatcher functions as required.
• Performs administrative activities including reviewing daily observation reports for new hires, reviewing calls for service from previous shifts, and responding to email correspondence.
• Provides assistance with complaint resolution; addresses shift/departmental issues.
• As required, serves as Training Officer for new personnel.
• As required, serves as EMD Instructor; teaches emergency medical dispatch procedures to new employees and recertifies dispatchers.
• As required, serves as CPR Instructor; teaches CPR to new employees; recertifies all dispatcher annually.
• As required, serves as MSAG Coordinator; maintains databases and updates new streets and address changes.
• Performs other duties as assigned or required.

Knowledge and Skills:

• Knowledge of dispatch services, activities and processes.
• Knowledge of dispatch technology and tools.
• Knowledge of emergency response standards and protocol.
• Knowledge of law enforcement, fire suppression, and emergency medical technology, terminology, and practices.
• Knowledge of supervisory principles, practices, and methods.

• Skill in coordinating dispatch/emergency response services.
• Skill in determining the appropriate level of emergency crew and law enforcement staff to dispatch.
• Skill in providing necessary instruction or information pertinent to officer and citizen well being.
• Skill in liaising with relevant internal and external parties in relation to the delivery of dispatch services.
• Skill in supervising, training and evaluating assigned personnel.

Minimum Qualifications: Three (3) years emergency dispatch experience; or equivalent combination of education, training and experience. Must have CPR Certification, EMD Certification, POST Certification, law enforcement dispatch training, and NCIC/NLETS training.