Eligibility Supervisor

We are seeking a Program Manager to provide operational oversight for the Child Support Program (CSP). This position will work closely with the Child Support Administrator, CSP State Office team, and with field office staff to ensure the program is meeting Federal, State, and Department goals. This position will provide direct supervision of three (3) CSP State Office employees.

Working for the State of Wyoming offers more than a paycheck. Our total compensation package includes:

• Comprehensive health, dental, and vision insurance
• Paid vacation, sick leave, FMLA, and holidays
• Public Service Loan Forgiveness (PSLF) eligibility
• Retirement - Pension and 457(b) plans that help you build a secure future
• Flexible schedules and work-life balance options
• Meaningful work that makes a difference for Wyoming communities

and MUCH MORE!

Want to see the full value of your compensation beyond salary?

Explore our Total Compensation Calculator: compensation calculator.wyo.gov

Michelle Ramsey / michelle.ramsey

• Program management and administration.
• Develop policy, state plans, rules, and regulations based on federal and state laws through research analysis, design, implementation, and evaluation of current and proposed programs.
• Review and interpret federal and state regulations, federal rules, legislative intent, agency mission and goals, and gubernatorial and administrative requirements, and apply these to contractors and field office staff.
• Write and interpret policy and planning recommendations and ensure program compliance to avoid federal monetary penalties.
• Responsible for the oversight of numerous CSP contracts.
• Coordinate and maintain policy manuals.
• Determine program goals and objectives, and chair committees/work groups established to support the program.
• Coordinate with agency personnel, contractors, and regional partners to identify and assess policy issues.
• Provide input into strategic development, including coordinating and evaluating, and interpreting policy and planning recommendations; identify trends and changes.
• Ensure federal and state requirements are met by developing and analyzing monthly and yearly reports.
• Coordinate and provide information for computer programmers to ensure updates are continuously applied correctly.
• Respond to questions regarding policy and procedure.
• Assess compliance with federal and state regulations.
• Complete required federal, state, and agency reporting requirements.
• Train and/or educate CSP employees, contractors, and customers.
• Identify and implement best practices in the field.
• Responsible for budget/resource planning and analysis. Assures development of services and that service delivery aligns with customer needs.
• Develop and implement quality assurance and quality improvement activities.
• Provide assistance to customers and families; ensure coordination of services between the CSP state office, field offices, and community partners/contractors to meet customer needs.
• Provide direct supervision, coaching, and professional development for CSP state office staff, fostering a collaborative and high-performing team environment.

Preference will be given to those with a Bachelor's Degree, a proven background in public administration or human services, specifically within child support or public assistance programs with leadership, strategic planning, organizational change management skills, and the ability to exercise independent judgment on high-impact, statewide issues.

• Knowledge of Child Support Program or other eligibility programs.
• Project, grants, and contract management skills.
• Knowledge of legal requirements and procedures relating to rule promulgation.
• Skill in interpersonal…