Billing Services Manager; Onsite, Patient Call Center

Overview

Billing Services Manager (Onsite, Patient Call Center) – Cheyenne, WY

Location:

Cheyenne, WY 82001, USA. Full-Time, On-site. Posted September 17, 2025.

A Day in the Life of a Billing Services Manager:
This position directs the collection of either physician, facility or patient billing accounts receivable. Provides administrative and technical direction to staff ensuring maximum cash flow and maintain low receivables for the individual department while maintaining lean methodologies.

• ANCC Magnet Hospital
• 403(b) with 4% employer match
• 21 PTO days per year (increases with tenure)
• Education Assistance Program
• Employer Sponsored Wellness Program
• Employee Assistance Program
• Loan Forgiveness Eligible

• Manages the collection and adjudication process of billing revenues by performing billing, collection and accounting activities necessary to ensure positive cash flow and to maintain the days of revenue in receivables at or below industry trends.
• Manages overall project development activities internally or when partnering with external vendors or consultants.
• Keeps management informed by communicating status and potential problems of each area of responsibility.
• Analyzes data, prepares reports and makes recommendations.
• Decreases patient complaints and increases patient satisfaction. Works across billing departments to ensure accurate and timely billing operations. Creates and collaborates on effective problem-solving techniques.
• Manages personnel actions including interviewing and selection of new staff, training and personnel evaluations. Improves departmental operations by developing personnel skills, analytical skills and technical knowledge.
• Works directly with organizational department/vendors to coordinate efforts in minimizing adjustments, communicating denials, and reconciliation of files.
• Ensures company compliance with current regulatory requirements. Keeps current with rules, guidelines, and regulations with CMS. Reviews, assesses and updates policies and standard work/procedures ensuring regulatory standards are maintained.
• Holds responsibility for evaluating all billing office contractual requirements in regards to regulatory requirements and company policies and procedures; and for providing transition support to new departments. Responsible for managing implementations and transitions of new departments, vendors, and/or clinics.
• Provides operational leadership and maintains a cost-efficient operation including timely and appropriate budget preparation, expense control and effective management in the allocation of resources.
• Adheres to established leadership competencies, service standards and reinforces excellence in those standards with subordinates.
• Promotes and participates in LEAN practices and strategies.

Innovative
:
Consistently introduces new ideas and demonstrates original thinking
Enthusiastic
:
Shows intense and eager enjoyment and interest

Detail Oriented
:
Capable of carrying out a given task with all details necessary to get the task done well

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

• One or more years of experience in provider billing and/or facility-hospital billing and/or call center operations
• Bachelor’s degree or higher in business or finance and two or more years of billing and/or revenue generating supervision
• OR, Associate’s degree in business or finance and four or more years of billing and/or revenue generating supervision
• OR, High school diploma and six or more years of billing and/or revenue generating leadership and/or supervision

• Business coding experience
• Certified Healthcare Financial Professional certification (HFMA)
• Additional billing, coding, or management certifications
• Epic experience

Cheyenne Regional Medical Center was founded in 1867 as a tent hospital by the Union Pacific Railroad. We are the largest hospital in Wyoming, employing over 2,000 people and treating 350,000+ patients from the region. We aim to be a 5-star hospital by living our values:
Integrity, Caring, Compassion, Respect, Service, Teamwork and Excellence.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.