Call Center and Relations Manager

Company Overview

Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company; to actively engage in problem-solving; and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes - making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.

Acentra Health is looking for a Call Center and Relations Manager to join our growing team.

Job Summary: As the Call Center and Relations Manager, this role is pivotal in overseeing day-to-day operations, ensuring high-quality customer service and administrative functions. This position is on-site in Cheyenne, Wyoming.

• Collaborate with implementation teams, IT, and other relevant stakeholders to ensure effective incorporation of service lines.
• Determine work procedures, prepare work schedules, and expedite workflow.
• Build and expand professional relationships with internal and external customers.
• Report on contract deliverables on a regular and ad hoc basis.
• Oversee work procedures and ensure workflow is expedited to meet demands.
• Maintain a high standard of performance and customer satisfaction.
• Develop and implement strategic project plans to manage changes in Call Center systems.
• Ensure the Call Center stays current with industry trends and technologies.
• Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules.

• High School diploma or GED
• 5+ years of management experience in a healthcare or insurance call center environment
• Ability to work a flexible schedule to meet the needs of the business and performance requirements

• Bachelor's Degree in a related field
• Possess a strong background in analysis and reporting
• Proficient in managing customer service through call center technologies and systems
• Demonstrate experience in planning and implementing projects
• Strong focus on partnership and can develop and expand relationships

We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes.

We do this through our people.

You will have meaningful work that genuinely improves people's lives across the country. We are a company that cares about our employees, and we give you the tools and encouragement you need to achieve the finest work of your career.

Benefits are a key component of your rewards package. Our benefits are designed to provide you with additional protection, security, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.

The pay range for this position is listed below.

"Based on our compensation philosophy, an applicant's position placement in the pay range will depend on various considerations, such as years of applicable experience and skill level."

USD $70,560.00 - USD $78,000.00 /Yr.

Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, status as a protected veteran or any other status protected by applicable Federal, State or Local law.